fitbit

Shellz_

can someone please help me in syncing MFP with my Fitbit? it says that it is using the Fitbit steps but I have 0 when in actuality I have walked over 9,000 steps. please help!

jopalis

There was a report listed under help about problems syncing fitbits, etc. since April. It was dated 8/8. It said to unlink and reinstall the fitbit and select it as your primary step device. I did all that and it still doesn't work. Here it is:

Partner Sync Issues (Fitbit, Garmin, Jawbone, etc)

Monday, August 8, 2016, 11:18am PDT

Hello folks,

Starting in April some members started reporting that their Fitbit steps and calorie adjustments are not syncing to their MyFitnessPal accounts. We are aware of an issue affecting some members and are looking into a fix for this issue.

We have been investigating for some time, and believe we have found the cause. We did find that this bug also affected partners outside of Fitbit. If you have been having trouble with your step partner not syncing steps or creating an adjustment, please follow the same steps outlined below.

We have released a fix that should get these steps and adjustments back in line. If you are not seeing your steps/adjustment populate, this means you need to refresh your token by unlinking and relinking the two programs. If you do not complete this step after not seeing your steps/adjustment, this fix will not propagate to your accounts. Once you have completed the relink, please also ensure you have your linked partner chosen as your Primary Step Source. You can do this from the Steps tab of the MyFitnessPal app menu or via web from the Apps tab.

Please do let us know if you're still having any trouble!

Thank you,
MyFitnessPal Staff

smbourque5582

Mine wasn't showing either today, but I went to the Fitbit app and let the tracker sync with the app and then it showed in this app.