My steps aren't syncing what am I doing wrong?

jowainwright

Hi MFP says that it's connected to Samsung health which is connected to my fitgear. My steps are registering on Samsung health but nothing registering on MFP. Is there something else I should be doing? Thanks.

rosfk

Have you tried manually sync-ing? I have an iPhone so I'm not sure how you'd do it on a Samsung but I notice that I often have to manually sync my steps/workouts from the MFP app for it to show up properly. It's pretty frustrating when your hard work doesn't show up though

Foxsworn

Samsung Health isn't synching to my MFP either, it's nice to know I'm not alone at least!

jowainwright

Not sure how to manually sync. I've tried everything I think I can though!

sdbrewst

I emailed support about this and they asked me for more details and I haven't heard since. You are for sure not alone out there with this issue. If you click on STEPS from the menu, does yours say "We were unable to connect to the server to synchronize"? Mine has been saying that for a while and it is frustrating that it isn't tracking anything right now.

jowainwright

It just says that Samsung health can add my steps and the box is checked. Can't see anything on Samsung health to add in the other direction. I have my fitness pal downloaded to my fitgear as well.

Drome123

Having a similar issue with my iPhone. Says it's connected but isn't syncing properly. Any recommendations?

CyberTone

It looks like the step issue with S-Health has been a known issue.

Bug: Step count not syncing from S-Health.

Bug: Erroneous S-Health adjustment when exercise is added.

Source: https://myfitnesspal.desk.com/customer/en/portal/articles/1824975-known-issues-integration-partners

I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages...

http://myfitnesspal.desk.com/customer/portal/emails/new​