We are pleased to announce that on March 4, 2025, an updated Rich Text Editor will be introduced in the MyFitnessPal Community. To learn more about the upcoming changes, please click here. We look forward to sharing this new feature with you!

problems with vivoactive hr!!

sijaeabc
sijaeabc Posts: 43 Member
edited November 2024 in Fitness and Exercise
I've had my vivoactive hr for about 10 months and had no problems with it. But I'm really frustrated with it today!. It turned off due to low battery (without the usual plethora of warnings). After taking it off the charger it had zeroed out and had no steps for today. But the mobile app still shows the 4117 steps I had done before it died.

I have tried everything I can think of and even though it says it is syncing over and over, the watch still shows only the steps I've taken since turning it back on, and the phone still says 4117, and has for hours. I've turned both devices on and off, logged out and back in, disconnected and reconnected bluetooth, reset the watch to factory settings, and synced it over and over and nothing changes. At this point I am more worried that it's not syncing any new steps than losing the earlier data.

Any ideas?

This discussion has been closed.

Categories