MFP and Fitbit - help!

Emmmie37

Hi everyone!

I’ve used mfp and Fitbit on and off for a few years now.. both work great but it’s suddenly stopped syncing.

How do I re connect them?

I’ve tried logging out and re connecting, but mfp isn’t getting any info from Fitbit.

Anyone else having the same problem?

YOLO145

Have you tried removing the app and then re-installing? This seems to work for me...

Emmmie37

Yes, I tried that....

CyberTone

​​If MFP and Fitbit are synced but you are not seeing Fitbit steps, on the MFP mobile app go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected as the Step Source.

If MFP and Fitbit are not syncing at all, read through the below articles and follow the steps.

Try turning off Bluetooth on all your mobile devices to ensure no connection, then unlink MFP and Fitbit and relink using only the web versions of both MFP and Fitbit.

If you still have trouble syncing the Fitbit, then I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages... http://myfitnesspal.desk.com/customer/portal/emails/new

​Please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

https://myfitnesspal.desk.com/customer/en/portal/articles/1840064-fitbit-steps-integration-troubleshooting-for-"steps"

https://myfitnesspal.desk.com/customer/en/portal/articles/906763-why-am-i-not-getting-a-fitbit-calorie-adjustment-

I would recommend reading through the first three posts in this thread on the MFP Fitbit Users group...

http://community.myfitnesspal.com/en/discussion/10098937/faq-syncing-logging-food-exercise-calorie-adjustments-activity-levels-accuracy

http://community.myfitnesspal.com/en/group/1290-fitbit-users

Emmmie37

Cybertone!! Thanks... took me a while but it’s all working now!

Ladybug_lover

What did you have to do? Mines having the same problem

monicauf

I am having the same problem, I unlinked my fit bit, re-linked it. It shows my steps but not the calories burned