Fitbit not syncing with app

soccerstar21097

I just recently updated to the new fitbit charge 2 and the two apps will not sync together. Any tips or ideas on how to fix this problem?

CyberTone

​​​​If MFP and Fitbit are synced but you are not seeing Fitbit steps, on the MFP mobile app go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected as the Step Source.

If MFP and Fitbit are not syncing at all, read through the below articles and follow the steps.

Try turning off Bluetooth on all your mobile devices to ensure no connection, then unlink MFP and Fitbit and relink using only the web versions of both MFP and Fitbit.

If you still have trouble syncing the Fitbit, then I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages... http://myfitnesspal.desk.com/customer/portal/emails/new

​Please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/1082614-how-do-i-link-or-unlink-myfitnesspal-with-an-app-gallery-partner-

https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

https://myfitnesspal.desk.com/customer/en/portal/articles/1840064-fitbit-steps-integration-troubleshooting-for-"steps"

https://myfitnesspal.desk.com/customer/en/portal/articles/906763-why-am-i-not-getting-a-fitbit-calorie-adjustment-

I would recommend reading through the first three posts in this thread on the MFP Fitbit Users group...

http://community.myfitnesspal.com/en/discussion/10098937/faq-syncing-logging-food-exercise-calorie-adjustments-activity-levels-accuracy

http://community.myfitnesspal.com/en/group/1290-fitbit-users