Steps exercise disappeared

Kayla647
Kayla647 Posts: 42 Member
in Health and Weight Loss
So yesterday my steps gave me extra calories like any other day, today I'm at 8000 steps already but my exercise still shows 0, I've tried restarted the app, logging out it still won't show, any one know how to fix this?

Replies

  • kimberlyrussell11
    kimberlyrussell11 Posts: 1 Member
    Mine and my husband's apps are doing the same thing. We're on s9+ with fitbit. Anyone else having issues?
  • lonnyl_99
    lonnyl_99 Posts: 3 Member
    same here... 19,000 steps with fitbit... 0 steps in Myfitness Pal... Maybe Fitbit's password was hacked. LOL
  • LifeWithPie
    LifeWithPie Posts: 552 Member
    I can't add pre-logged foods today. Keep getting an error message.
    Something is down with the app today.
  • Kayla647
    Kayla647 Posts: 42 Member
    Maybe it's a glitch then? The app shows me 8000 iPhone steps but under exercise it still says 0
  • layladrew26
    layladrew26 Posts: 111 Member
    The same has happened to me so I found this. I think it worked but I'm waiting until after midnight to sync again.

    My Company
    Home > Troubleshooting > What if data doesn't appear to be syncing from Fitbit to MyFitnessPal?
    What if data doesn't appear to be syncing from Fitbit to MyFitnessPal?
    If it appears Fitbit and MyFitnessPal are not syncing, and you checked our status page at: http://status.underarmour.com/ and nothing has yet been reported, there are a few things you can try on your end to resolve the issue.

    Verify the Accounts Are Linked
    First, make sure MyFitnessPal and Fitibt have successfully connected. You can verify the connection on our full website at http://www.myfitnesspal.com . Once you are logged in to the site, click the main "Apps" tab. On the right-hand edge of that page you should see "Your Apps" and underneath, Fitbit should be listed. If Fitbit is not showing in Your Apps, click on Fitbit in the list of partner apps, and click the "Connect" option.

    Forcing a Sync
    Once you have verified Fitbit is connected, you can try to force a sync. First, make sure your Fitbit has synced to the Fitbit dashboard. If you are unable to sync your Fitbit device to the Fitbit dashboard, please contact Fitbit support at https://help.fitbit.com/

    Once data is flowing from your device to Fitbit, you can manually add a cardio exercise to your MyFitnessPal diary, such as walking for two minutes (you can delete the entry later if you like). Within 15 minutes (usually sooner) this should force a sync for your Fitbit adjustment.

    Please remember, even if the adjustment says "0" your accounts have successfully synced, and you can either click the "i" on the adjustment line on the MyFitnessPal website, or tap directly on the adjustment in any of our mobile apps, to view the details of the adjustment. For more information on the actual adjustment please see: https://myfitnesspal.desk.com/customer/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary

    You can verify sync has occurred by comparing your last Fitbit dashboard information to that shown in the adjustment explanation. Under the Fitbit Calories Burned, you should see in parenthesis "based on x amount of calories at x time". It is that information that should match your last Fitbit dashboard sync. If not, the sync has still not gone through.

    Still No Adjustment?
    If you do not see any line for Fitbit, or any number including a zero in the adjustment area, then there is still a problem. If you've already waited a few hours, you can then try following these Exact steps to see if they help.

    - Go to our main website at www.MyFitnessPal.com, then to the Apps tab, then find Fitbit on the right, click on it and then disconnect.
    - Then log into your Fitbit account at www.fitbit.com, click the gear icon, then settings, next click Applications, then Click the blue 'Revoke Access' button and revoke access for MyFitnessPal
    - It's important to make sure Fitbit has been disconnected on both MyFitnessPal and Fitbit
    -Once disconnected, please wait 15 minutes
    - Go back to www.MyFitnessPal.com website (not the Fitbit or MFP app) and relink your Fitbit device via the main Apps tab, or https://www.myfitnesspal.com/apps/show/30
    - Once you have reconnected, go back to the Apps tab online and make sure Fitbit is now showing on the right hand side of the page under Your Apps

    Step Sync
    Please make sure Fitbit has also been elected as the main Steps source (you can only use one Step tracker in the program at a time). To do this, in the apps, go to the Menu (or "More" screen), then Settings, then Steps, and make sure Fitbit only has a check next to it. Or online go to the Apps tab, then the sub tab Steps, or https://www.myfitnesspal.com/apps/step_trackers

    If you have Fitbit elected as your Step source, but are still not seeing steps sync, try electing not to have a step source at all, then force quit the program, sign back in and elect Fitbit as yout Step source once more. If using an iOS device, please make sure to also activate motion.

    If you are still having issues, please double check your time zones and profile information on both programs to make sure they are exactly the same. This should be available in the Settings of both programs.

    If after trying all trouble shooting options, you still do not see a sync, we would recommend waiting 24 hours for any delays to catch up. We usually sync data within 15 minutes of activity, but in some instances there are technical issues that may prevent sync from being immediate.

    If we are experiencing longer than usual delays, we typically post on http://status.underarmour.com/ or the announcement section of our Community Questions area.

    If there is no indication we are experiencing issues and your sync is delayed over 24 hours, please email our team by clicking the "email us" option to the upper right of this page or https://t.co/a1pmDmaSg2. Let us know your MyFitnessPal username, as well as your Fitbit ID number, which can be found by signing into your Fitbit account, then clicking on your profile picture, which will take you to your Fitbit Profile. Once there, please copy the information in the address bar, and send it to us. If possible a screen shot of your last sync on your Fitbit dashboard would also be extremely helpful.
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    Last Updated: Jan 09, 2017 06:20PM PST
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  • kdbulger
    kdbulger Posts: 396 Member
    Mine did the same thing today. The only way I could fix it was to use the desktop version of the MFP website, disconnect my fitbit via the Apps tab, and reconnect it again. Now the adjustment is working accurately once again.
  • lois1231
    lois1231 Posts: 330 Member
    I couldn't get all the steps yesterday to register either and today can't log my foods.
  • mazcor536
    mazcor536 Posts: 115 Member
    Yeah mine was the same, but I left it alone and it kicked back in this afternoon.
  • Kayla647
    Kayla647 Posts: 42 Member
    Seems to be a glitch, but just came back on and all my data over the last 8 years or so disappeared!!! I'm so not happy.
  • slw37
    slw37 Posts: 89 Member
    edited March 2018
    CyberTone wrote: »
    MFP started maintenance on Friday with Fitbit, had issues, and apparently messed up the syncing. MFP reported at 7:55 PDT that they restarted the sync process. The sync queue will take a while to clear. Don't unlink/relink, it may slow down the sync process for your account.

    ​​​​​​Please see this article, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

    https://myfitnesspal.desk.com/customer/en/portal/articles/2931708-fitbit-scheduled-maintenance-on-3-30-18

    Thanks for this!
  • fluffyjames44
    fluffyjames44 Posts: 12 Member
    Wish I'd seen this thread an hour ago, before I found these sync problems, and unlinked and relinked my accounts! Doh!
  • Dani9585
    Dani9585 Posts: 215 Member
    fluffyjames44 wrote: »
    Wish I'd seen this thread an hour ago, before I found these sync problems, and unlinked and relinked my accounts! Doh!


    Me too. Oh well.
  • kew1952
    kew1952 Posts: 52 Member
    Glad to know that I am not the only one who was having these issues.
  • Kayla647
    Kayla647 Posts: 42 Member
    Today it's logging my steps as exercise calories but it's only logging half of my steps. Done 9000 steps and it's only logged 4500! Oh well hopefully it gets fixed soon
  • svel713
    svel713 Posts: 141 Member
    Mine still isn't working at all still.

    I guess calorie limits don't count for us Fitbit users until syncing is back up. :D
  • CharlieBeansmomTracey
    CharlieBeansmomTracey Posts: 7,682 Member
    CyberTone wrote: »
    MFP started maintenance on Friday with Fitbit, had issues, and apparently messed up the syncing. MFP reported at 7:55 PDT that they restarted the sync process. The sync queue will take a while to clear. Don't unlink/relink, it may slow down the sync process for your account.

    ​​​​​​Please see this article, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

    https://myfitnesspal.desk.com/customer/en/portal/articles/2931708-fitbit-scheduled-maintenance-on-3-30-18

    mfp was also having issues with logging food. I could log a few things then the rest of the day/night it wouldnt let me log anything.
  • Hotlana4
    Hotlana4 Posts: 4 Member
    Yesterday I logged 28k steps (including a CrossFit class) and even though like I KNOW I earned back exercise calories (and then some!) the type-A-math-logging-everyday-person in me is so irritated from not seeing it show up on my diary (I worked hard!). Today is a much less strenuous day, only at 6k so far, but like I’m realizing how dependent I am on MFP as a part of my daily routine ha. Fitbit is working fine and I know it will all be fixed soon but it’s bothering me how much I’m put off by this, ha.

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