Syncing isn’t working with FitBit

azfriends · April 2018

Going on three days now. My exercise is not being counted towards my calories. Has not been accurate for three days as it’s only counting 0 cal burned.

CyberTone · April 2018

There is currently a trifecta of semi-related issues affecting the Food Diary, Recipes, and syncing.

I doubt the proximate cause was the actual data breach, but more likely MFP's attempt to make some changes to strengthen the security of the site that has messed up their software coding.

There is a workaround for creating Recipes posted in the relevant article linked below.

Website users can copy meals from other days or search the Food Database to add from there using the website until the favorites list issue is resolved. Another option is to add food to the Diary using the iOS or Android app. That seems to be working.

Although the syncing issues started because of scheduled maintenance between MFP and Fitbit, I am guessing that the issues with the MFP server/router that does the syncing with Fitbit likely affects other activity trackers and other synced program apps. I would guess once MFP resolves the issue, the syncing for all trackers should resume.

For the current status of technical issues, please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/2931862-food-diary-server-error-via-web

https://myfitnesspal.desk.com/customer/en/portal/articles/2931863-unable-to-log-save-edit-import-recipes-via-web

https://myfitnesspal.desk.com/customer/en/portal/articles/2931806-fitbit-sync-delays-or-sync-interruption

https://myfitnesspal.desk.com/customer/en/portal/topics/799774-announcements-from-our-tech-team/articles

petrejas · April 2018

I was having the same issue so I simply severed the connection between the two, then re-added the fitbit app into MFP. Seems to be working fine now.

CyberTone · April 2018

petrejas wrote: »

I was having the same issue so I simply severed the connection between the two, then re-added the fitbit app into MFP. Seems to be working fine now.

Other users who reported doing this indicated that it works once, but then they have to do it again and again, which only causes stress on the servers and slows down the potential resolution for everyone.

jeansig · April 2018

I disconnected and reconnected and it worked once. I did again today. But if I go over into the Fitbit, I can see the deficit there as FB just gets the total count by meal category. SO that has worked for me for now. I hope they resolve this VERY Soon, as I rely on it.