Fit Bit (lack of) technical support?

happytree923

Does anyone have any experience with Fit Bit’s tech support? The app on my phone is not calculating macro percentages correctly. I reported the problem over a month ago and it still isn’t fixed. They haven’t given me any updates or time frame, and when I sent a follow up email they gave me no information again and told me to be patient.

I’m pretty frustrated with their support considering how much their devices cost. Has anyone successfully had a problem like this fixed?

janejellyroll

I've never used any of Fitbit's nutritional tools. You might want to try asking this on the Fitbit boards and see if someone there has more experience. I've only dealt with their customer support when it comes to replacing broken items (had excellent experiences, but very different than what you're dealing with).

lorrpb

They are very good when your device malfunctions, but I've never needed them for a something like this. Sounds like software bug that might take longer to fix rather than a device-specific issue.

nutmegoreo

There's also Fitbit groups here. Maybe someone else has had similar issues, but I would probably start with the Fitbit community. I tried logging through them some time ago and just gave up, so I'm not much help here.

happytree923

Posted on the fitbit help forums and the fitbit group here. I started using their tools more because I’m using a meal planning app that syncs directly and it’s nice to have everything in one spot, and then use MFP for recipes/foods not from the app. Since this seems to be a ‘just me’ problem I’m sure it’s not a priority, sigh.

nutmegoreo

Sorry. That sucks.