Premium Issues Help Needed

tifano
tifano Posts: 155 Member
edited December 2024 in Getting Started
Hello. I'm not new to MFP. I've been a premium member for 3 years now. My membership renewed through my iTunes account a few days ago and it keeps telling me to try premium for free for 30 days. Why didn't it just automatically renew?

I need this to be updated today because I need the features of premium to help me meet my goals and I'm meal prepping today and need specific macro goals to hit when you can only use these goals if you're premium. I don't want to upgrade for a month and then be hit twice for a one year membership.

Can anyone help? I sent an email but got an auto reply that they won't respond until tomorrow at the earliest.

Thank you

Replies

  • jockox3
    jockox3 Posts: 3 Member
    edited March 2019
    I have this too. I suddenly can't see my percentage macros and if I go into settings on the website it says it can't fulfil the request. So I assume there's something wrong on the site. The app seems to still recognise me as Premium but I find it hard to do meal planning on there! Not sure it's anything to do with renewal though as I'm pretty sure mine isn't due till May.
  • tifano
    tifano Posts: 155 Member
    jockox3 wrote: »
    I have this too. I suddenly can't see my percentage macros and if I go into settings on the website it says it can't fulfil the request. So I assume there's something wrong on the site. The app seems to still recognise me as Premium but I find it hard to do meal planning on there! Not sure it's anything to do with renewal though as I'm pretty sure mine isn't due till May.

    I sent them an email and they fixed it. Shoot them an email.
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