Fitbit Surge, miles malfunction.

SarahBa89
SarahBa89 Posts: 11 Member
in Fitness and Exercise
Everyday I walk between 20,000-25,000 steps at between 8-9.5 miles.

Today I walked the same amount, but suddenly my Fitbit thinks I've walked 16.26 miles, obviously this is wrong, how do I fix it?

Replies

  • sudhee2385
    sudhee2385 Posts: 3 Member
    Maam u just off live tracking for the application in your mobile phone
  • Phirrgus
    Phirrgus Posts: 1,894 Member
    SarahBa89 wrote: »
    Everyday I walk between 20,000-25,000 steps at between 8-9.5 miles.

    Today I walked the same amount, but suddenly my Fitbit thinks I've walked 16.26 miles, obviously this is wrong, how do I fix it?

    Check the stride length. It's possible it was changed during an update or glitch, but you can set it yourself.

    https://help.fitbit.com/articles/en_US/Help_article/1135
  • Keto_Vampire
    Keto_Vampire Posts: 1,670 Member
    yes, adjust/check the stride length & arm dominance setting....had this previous model. Not to my liking accuracy wise...especially the "climbing"/elevation/stairs climbed function (completely useless)
  • heybales
    heybales Posts: 18,842 Member
    There was a time they had an issue where the weight used in calcs could be proved to be KG, but it was displayed and by all appearances looked correct with lbs.

    That was a huge issue in calculations. You had to change setting to KG, and then back to lbs and enter correct weight again.

    Perhaps something just as flakey happened with the stride length setting - which doesn't display anything in default mode.

Categories