iPhone update...grr

justjenny
justjenny Posts: 529 Member
in Health and Weight Loss
My phone did an update and now I keep getting this message. How do I fix it?

Replies

  • justjenny
    justjenny Posts: 529 Member
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  • justjenny
    justjenny Posts: 529 Member
    My settings show my Bluetooth is on...if8kqfw5sew5.png
  • cbihatt
    cbihatt Posts: 319 Member
    I don’t use my Fitbit anymore, but whenever I had issues in the past, I always looked at the help section of the Fitbit website. Lots of info on there.

    https://help.fitbit.com/articles/en_US/Help_article/1871

    https://help.fitbit.com/articles/Help_article/1610

    If that doesn’t help, maybe open a ticket with Fitbit. Looks like they are aware of an issue with iOS 13 compatibility.

    Good luck!
  • yayamom3
    yayamom3 Posts: 939 Member
    I had a similar message with my Garmin. Just turning the bluetooth off and back on again did the trick. I hope your solution is simple, as well!
  • Fitnessgirl0913
    Fitnessgirl0913 Posts: 481 Member
    This has happened to me several times with my fitbit. First make sure your fitbit is listed as a connected bluetooth device. Then try turning your bluetooth off and on again. If those don't work, turn both your phone and fitbit off then on again. Lastly (this is always what I had to do) unpair your fitbit from your phone restart both devices and repair. I hope one of those is your solution!

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