How to restore my account?

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vadlamudihh
vadlamudihh Posts: 1 Member
in Getting Started
Hello, I purchased premium in App Store and it works fine few days. After I updated my phone it is not allowing me to use premium options. I have a premium validity until 2020 June. Can any one please help me? It’s so frustrating ?

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  • ItSnOtUrDaYoK
    ItSnOtUrDaYoK Posts: 13 Member
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    You may be able to force it to sync by repeating the subscription.
    Also if that is unsuccessful, you could always uninstall the app. Then download it again. Just use your current login information to get back in with the premium subscription.
    Make sure YOU BACK UP FIRST, before uninstalling the app. Just use your google back up or your Apple back up.
    Hope this helps you!
    Good Luck.
  • ItSnOtUrDaYoK
    ItSnOtUrDaYoK Posts: 13 Member
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    Also you can contact their Support team.

    For technical assistance, please contact our Customer Happiness Team by clicking "Help" at the top of the page, or you can click this link: http://myfitnesspal.desk.com/
  • patrickjwagner
    patrickjwagner Posts: 1 Member
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    http://myfitnesspal.desk.com/ has stopped working. I am getting a "Site not found", Subdomain does not exist, error.
  • tinkerbellang83
    tinkerbellang83 Posts: 9,138 Member
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    Well this is an old thread so that's not the current link. You can just click help from your web version or app too.

    https://support.myfitnesspal.com/hc/en-us

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