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PROBLEM WITH APP - HELP!!

dannesz
dannesz Posts: 1 Member
edited December 2024 in Health and Weight Loss
Hey guys,
Without my initiating it, MyFitnessPal re-added all the food entries I removed, and all the original versions of entries I removed for all my entries up to last Friday.

So for instance, let's say I initially submitted an entry for 40 grams cottage cheese and 20 grams of hummus. Later on, I decided to eat 100 grams of cheese and no hummus, so I go back to the app and change the cheese entry and delete the hummus entry. Right now, I would see an entry for 40 grams cottage cheese, an entry for 100 grams of cottage cheese, and an entry for 20 grams of hummus.

All the entries I deleted or changed came back! The app has done this twice now. It looks like I went 2000 and 3000 calories over my limit every single day. I don't want to manually delete all the wrong entries - and plus, I don't remember which are the correct ones anymore. How do I fix this?? I can't keep using the app if this continues.

Replies

  • Unicorn_Bacon
    Unicorn_Bacon Posts: 491 Member
    You should also try contacting them through the help boards.
  • kshama2001
    kshama2001 Posts: 28,055 Member
    Contact Support directly. Also try logging out, clearing your cache and cookies, and logging back in.
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