Garmin Hacked!
lorrpb
Posts: 11,463 Member
Garmin website was hacked with ransomeware! That's why you might not be able to sync today.
https://www.reddit.com/r/kansascity/comments/hwg8vt/garmin_hacked/
https://www.reddit.com/r/kansascity/comments/hwg8vt/garmin_hacked/
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Well, it's just a rumor at the moment that they've been hacked/the victim of ransomware. But yeah, huge outage, it's been going on for at least 15hrs now. And annoyingly it's not possible to simply sync between tracker and cell phone.0
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I did this morning's ride using TrainerRoad......I couldn't stand the idea of nothing showing up in Strava for 2 consecutive days.
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Ah, for bike computer I sync to computer first - I can manually upload that into Strava and Sporttracks still.
Bummer for the daily stuff when I get active - right now it's hitting on my less than sedentary days anyway - wasn't getting any adjustment no matter what.
That's going to be a real bummer if they refuse to pay and just say we lost user data to last backup XXX days ago.0 -
I've been pulling the .fit files off my watch and uploading them to Strava. I mean it has to be on social media somewhere or it doesn't count.
I just linked my Strava to MFP. Let's see what happens tomorrow....0 -
I'm surprised there hasn't been more chat about this on MFP. My social media is full of runner outrage!
I use my Garmin primarily these days to monitor my resting rate, track my sleeping, measure how tired I am and calculate my extra exercise calories. It's a bit inconvenient. But if the company has been subject to a ransomware attack (and that seems plausible given they've gone silent for so long), I mostly feel sympathy for the people desperately trying to sort this out.3 -
Question. During this Garmin server issue, is it best to close off each MFP day (without steps and exercise being included), or leave each day open, hoping that when they get online again, it will automatically update all those missed days of calories burned? The reasonI ask, is if I close off these least few days, w/o any steps/cardio, it's going to log a bad day in calories in/out. Thx
Murray1 -
I've never really understood this 'completing diary' functionality. Aside from a 5 weeks prediction and posting on your news feed, I don't think it actually does anything?5
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You can also manually add your exercises on your diary... my Garmin hasn’t been synching right for a while so that’s what I have been doing anyway.Question. During this Garmin server issue, is it best to close off each MFP day (without steps and exercise being included), or leave each day open, hoping that when they get online again, it will automatically update all those missed days of calories burned? The reasonI ask, is if I close off these least few days, w/o any steps/cardio, it's going to log a bad day in calories in/out. Thx
Murray
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I, too, am surprised there isn't much chatter about this on here - if it weren’t for me reading this when it first popped up the other day I would have been clueless (and NOT happy because I wouldn’t have had data to submit for a virtual Tri this morning... went ahead and tracked through RunKeeper so I could have digital proof).1
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Question. During this Garmin server issue, is it best to close off each MFP day (without steps and exercise being included), or leave each day open, hoping that when they get online again, it will automatically update all those missed days of calories burned? The reasonI ask, is if I close off these least few days, w/o any steps/cardio, it's going to log a bad day in calories in/out. Thx
Murray
As mentioned - nothing special is accomplished closing it except telling your Feed you were below goal, and prediction.
But at a certain point I don't think the past will sync in for corrections. I know I tested adding bogus workouts in the past to discover how many days it was, but forgot.
Discovered I can't actually sync file off FR310XT to computer.
So manual it is.
At least my daily activity on VF is sedentary or under - so no extra there to figure out.0 -
I bought my first Garmin two hours after they got hacked.....so that's how I found out lol, perfect luck and timing for me (sarcasm)5
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Here is the page you can go to to see what functions are back up. Currently none.
https://connect.garmin.com/status/1 -
You 'may' get the runs synced with MFP but other things like steps and general activity will be lost forever. Your watch doesn't have a local copy.
FWIW - I was able to sync MFP with Strava this morning (after manually importing my .fit file from my watch). At least my runs will show up now.0 -
You 'may' get the runs synced with MFP but other things like steps and general activity will be lost forever. Your watch doesn't have a local copy.
FWIW - I was able to sync MFP with Strava this morning (after manually importing my .fit file from my watch). At least my runs will show up now.
It might depend on the watch, if I am understanding your statement correctly. I have an Instinct and got an alert one time (and only one time) that I needed to synch because storage was full (can’t remember the exact wording). I don’t always synch it up everyday, and sometimes a couple/few days will pass before I think about it.
But maybe that’s just workouts and not daily info? Not sure now.0 -
My watch is currently showing me 7 days of steps/calories/etc (in pretty colored graphs so I have no idea what the numbers are-but it must have them in order to create the graphs?). So maybe it’s device specific? Or my watch is making stuff up (which it could be since I have no idea what the actual numbers are).
In the FAQ on the page about the outage, in reference to “will my data be lost?” They respond that everything in the watch will sync to Garmin connect. Super. How about the years and years of running/biking/etc history many of us have stored there. That’s conspicuously absent from the answer about potential data loss.
I’m also linking my Runkeeper for all my virtual events that only accept results from a linked GPS device/app. Runkeeper thought I was running a 1:27 mile (1 minute, 27 seconds) at one point in my run today. Seems legit. It was real feel 102 degrees with 0 mph winds. That’s bound to be when I’d become superhuman.0 -
@dewd2 and @Duck_Puddle
From Garmin's UK FAQ page regarding data and device storage....
https://www.garmin.com/en-GB/outage/
Was any Garmin Connect customer data lost during the outage?
Although Garmin Connect is not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device.
Was my data impacted as a result of the outage?
Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.
(Personal observation - "no indication" when their ability to access and control their systems doesn't fill me with complete confidence although they must have data backups from before the attack. )0 -
That’s what I read on the US site.
The first question only talks about data on the watch. Which is nice but a small drop in the bucket for my data concerns.
And “Garmin has no indication” also fills me with zero confidence. I too would hope they have backups. But I guess we’ll find out.0 -
Garmin user since 2004. I'm hoping all my activities will still be there when they come out of this. If not, oh well, on to another chapter. I'll take this as an opportunity to break away from technology, perhaps it will return some amount of natural joy to my workouts. I can manually upload my activities through hard cable, to my Strava account, so no real hardship on my part.1
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I didn't realize the switch to Garmin Express prevented me from getting my data off my device to be imported into something else.
Not sure if I can get Garmin Communicator to run on Win10.
At least I have all prior data local. (to my own problems of infrequent backups I suppose)0 -
Garmin user since 2004. I'm hoping all my activities will still be there when they come out of this. If not, oh well, on to another chapter. I'll take this as an opportunity to break away from technology, perhaps it will return some amount of natural joy to my workouts.
Agreed, and I think it's a healthy attitude.
(Rest is not a direct response to quoted post.)
I understand the difficulty of potentially losing training data history, for those serious about training.
Personally, I take it as a positive when Garmin isn't just asserting "all the history data is safe" if there are still *any* open questions about recovering it. It's super common for companies to tell people what they want to hear, but it's a dumb thing to do if there's still even the slightest uncertainty.
This whole thing is giving me bad flashbacks to my IT career, where people always want a definitive (and happy) answer long before all the facts are known. A conundrum for the provider is that, to a certain extent, providing detailed answers competes for expert-technician time & mindshare with fixing the problems and getting back in business. As a Garmin user, I want *all* their expertise focused on fixing/restoring right now, and I can wait for technical explanations. YMMV.
I, too, hope all the history will be there.4 -
moonangel12 wrote: »You 'may' get the runs synced with MFP but other things like steps and general activity will be lost forever. Your watch doesn't have a local copy.
FWIW - I was able to sync MFP with Strava this morning (after manually importing my .fit file from my watch). At least my runs will show up now.
It might depend on the watch, if I am understanding your statement correctly. I have an Instinct and got an alert one time (and only one time) that I needed to synch because storage was full (can’t remember the exact wording). I don’t always synch it up everyday, and sometimes a couple/few days will pass before I think about it.
But maybe that’s just workouts and not daily info? Not sure now.
Yes, it does depend on the watch. The one's with the most storage will keep more of your workouts. My Fenix 5x has every activity I've ever done and has room for many years more.
On a PC you should not need any app to get the files off the watch. It will show up as a drive. I don't know about MACs but I assume they should work the similarly.0 -
moonangel12 wrote: »You 'may' get the runs synced with MFP but other things like steps and general activity will be lost forever. Your watch doesn't have a local copy.
FWIW - I was able to sync MFP with Strava this morning (after manually importing my .fit file from my watch). At least my runs will show up now.
It might depend on the watch, if I am understanding your statement correctly. I have an Instinct and got an alert one time (and only one time) that I needed to synch because storage was full (can’t remember the exact wording). I don’t always synch it up everyday, and sometimes a couple/few days will pass before I think about it.
But maybe that’s just workouts and not daily info? Not sure now.
Yes, it does depend on the watch. The one's with the most storage will keep more of your workouts. My Fenix 5x has every activity I've ever done and has room for many years more.
On a PC you should not need any app to get the files off the watch. It will show up as a drive. I don't know about MACs but I assume they should work the similarly.
Huh, hadn't looked at a mass of files lately for the non-activity trackers, though I knew individual one's aren't that big for xml, and perhaps compressed on device even more.
212 workouts, average 1 hr, with GPS & HR and some footpod for runs, half are bike rides with power data and per/sec storage - 17.7 MB was it.
Log files say the activity trackers files though are deleted once uploaded to Garmin, and can't see a file size in the log.
But mine has no HR data anyway so not a good compare.
I was always curious how big those were.
The more recent log file shows it doesn't even pull data off device unless response comes back from Garmin.0 -
What a goof ball. I went across my tab for Garmin daily stats, it of course said need to sync device, so went on to MFP to log food.
It just struck me - wait, the page came up!
Partial working now if you look at status page link given above.2 -
I still can't access GC web. The things the status page says are online do show up in my mobile app, but I'm still getting the "We are currently experiencing an outage that affects Garmin.com and Garmin Connect" page with the web version.
This is messing with my marathon training. I'm following Garmin's program, but need to move around the runs in the calendar to fit my own schedule. I can't figure out how to do that on GC mobile.1 -
Some of my runs have been uploaded. Still waiting on Sunday's to show up. I can't sync on the PC but it seems to be partially working on my Android phone. Still no sleep, HR, or steps data.0
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For me, things are almost back to normal, my data has been synced gradually today, up to yesterday so far.
Edit: except my VO2max, the latest value is from July 22nd.1 -
I'm able to sync slightly, but apparently still managed to burn some negative calories today during my 80-minute run. Such a bummer.
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Some functions are up but Connect isn't. I still have my dongle so I re loaded Express on my computer so at least I can get my data transferred.0
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I was shocked that Garmin did send daily burn totals to MFP for missing days.
Even more shocked MFP actually updated their figures for those past days and did the math for adjustments.
My only issue was Sat big ride day had a calorie correction on the Garmin activity, and Garmin's site didn't redo the math for the day when I lowered it.
So what MFP got was original uncorrected.
Not bad though.
Garmin does seem to ask MFP each day what is the eating goal, and that failed for all the missing days.
So it's already poor math is worse because it has eaten, it has burned, but it has no goal to start with.
And that's why MFP is used for food goals anyway.1
This discussion has been closed.
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