Help!!! What happened to my old records in my Phone?

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Archivince
Archivince Posts: 2 Member
in Getting Started
I haven't been able to log in to MyFitnessPal on my Devices recently. I tried to retrieve my password via my PC. I was able to do it but all my old records were gone! Is there a way to retrieve them? Specially my weight record which dates back to 5 or 6 years ago!

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  • Archivince
    Archivince Posts: 2 Member
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    also, I can now login from my desktop, but App doesn't work on my 2 phones.
  • yirara
    yirara Posts: 9,389 Member
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    Is it possible you have a second account with another email address?
  • snowflake954
    snowflake954 Posts: 8,400 Member
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    Unless you have premium you can't access your records that are over 2 years old. It's been like that for several years now.
  • Thysville
    Thysville Posts: 3 Member
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    They have a problem with the App on iPhones & iPads and know about it.
  • PAV8888
    PAV8888 Posts: 13,605 Member
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    snowflake954 wrote: »
    Unless you have premium you can't access your records that are over 2 years old. It's been like that for several years now.

    Not *just* "can't access unless you're a premium member"! Per information provided by MFP when this was getting implemented, the deleted records will not come back even if you pay!
  • AcromBlack
    AcromBlack Posts: 1 Member
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    Where's my data???
  • PAV8888
    PAV8888 Posts: 13,605 Member
    edited May 2021
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    AcromBlack wrote: »
    Where's my data???

    In the big bit-bucket in the sky!


    The relevant part is the phrase "deleted records"

    If the records are stored in a cloud based app such as MFP and the provider states that they will delete records order than 2 years (without providing a non premium export option)....

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