Syncing with Etekcity fitness scale app

Rombel71
Rombel71 Posts: 4 Member
edited November 2023 in MyFitnessPal Tech Support Questions
Hi all

I Have just signed up for a year. Tried to sync all my info from the Etekcity app to here but It does not come up as an option in the list on the scale app to select myfitnesspal

Anyone know why?

Many thanks

Best Answer

  • Betty
    Betty Posts: 8,880 MFP Staff
    edited May 2022 Answer ✓
    Apologies for any issues with connecting to a 3rd party integration. If you are experiencing any syncing issues please contact our support team so they can further assist.

    Please contact support by clicking on this link: https://myfitnesspal.zendesk.com/hc/en-us/requests/new or send an email to support@myfitnesspal.com with your device information, and exact problem and our support team will investigate.

Answers

  • durden
    durden Posts: 3,525 MFP Staff
    Etekcity is not one of our supported application partners, so it will not be possible for us to integrate with them. Please see our supported app partners here; https://www.myfitnesspal.com/en/apps
  • Rombel71
    Rombel71 Posts: 4 Member
    It is the Vsync app?
  • durden
    durden Posts: 3,525 MFP Staff
    Rombel71 wrote: »
    It is the Vsync app?

    If it's not on the Apps page I linked (I checked and it isn't) then i'm afraid it's not supported.
  • Rombel71
    Rombel71 Posts: 4 Member
    durden wrote: »
    Rombel71 wrote: »
    It is the Vsync app?

    If it's not on the Apps page I linked (I checked and it isn't) then i'm afraid it's not supported.

    When I click apps then it’s under featured apps?

  • durden
    durden Posts: 3,525 MFP Staff
    Oh I see, you spelled it differently in your post so it didn't come up in search. So am I to understand that you're trying to sync info from an unsupported app (Etekcity) through Vesync, which is supported? If so, you are still out of luck, as it's not expected that unsupported app info would sync though one that is supported. For best results, you would want to link a supported app and have data sync directly from that into MFP.

    Otherwise, if you need assistance linking to a supported partner app, please contact support for further assistance.
  • Rombel71
    Rombel71 Posts: 4 Member
    Thank you
  • jeff2188
    jeff2188 Posts: 4 Member
    durden wrote: »
    Oh I see, you spelled it differently in your post so it didn't come up in search. So am I to understand that you're trying to sync info from an unsupported app (Etekcity) through Vesync, which is supported? If so, you are still out of luck, as it's not expected that unsupported app info would sync though one that is supported. For best results, you would want to link a supported app and have data sync directly from that into MFP.

    Otherwise, if you need assistance linking to a supported partner app, please contact support for further assistance.

    Etekcity is a brand that makes smarts devices (in my case, a smart scale). Their hardware only uses Vesync software. Vesync shows up on the possible connected apps in MFP, but MFP does not show up in Vesync's settings. However, both list Fitbit. Should it be possible to connect all three through Fitbit if MFP can't/won't connect to Vesync even those it indicates it can?
  • durden
    durden Posts: 3,525 MFP Staff
    jeff2188 wrote: »
    durden wrote: »
    Oh I see, you spelled it differently in your post so it didn't come up in search. So am I to understand that you're trying to sync info from an unsupported app (Etekcity) through Vesync, which is supported? If so, you are still out of luck, as it's not expected that unsupported app info would sync though one that is supported. For best results, you would want to link a supported app and have data sync directly from that into MFP.

    Otherwise, if you need assistance linking to a supported partner app, please contact support for further assistance.

    Etekcity is a brand that makes smarts devices (in my case, a smart scale). Their hardware only uses Vesync software. Vesync shows up on the possible connected apps in MFP, but MFP does not show up in Vesync's settings. However, both list Fitbit. Should it be possible to connect all three through Fitbit if MFP can't/won't connect to Vesync even those it indicates it can?

    No. For best results, you would want to connect a tracking app directly to MyFitnessPal. Attempting to sync data by chaining supported apps is not recommended and in nearly all cases will not work.
  • jeff2188
    jeff2188 Posts: 4 Member
    Understood. Revisiting the original post's question then, has there been any fixes found for why MFP gives one the option to connect Vesync, but doesn't seem to complete the process?
  • durden
    durden Posts: 3,525 MFP Staff
    jeff2188 wrote: »
    Understood. Revisiting the original post's question then, has there been any fixes found for why MFP gives one the option to connect Vesync, but doesn't seem to complete the process?

    To my knowledge, this is not on our radar. If you're having issues connecting a partner app, I would once again suggest contacting our support team for assistance.
This discussion has been closed.

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