Got a suggestion on how to improve MyFitnessPal? Share it in this category or vote to tell us what you think of other people’s suggestions. Please be sure to review the Feature Suggestion submissions guidelines.

Don't scam customers - how about not auto-renewing or sending a notice before any auto-renew

Jonathan_Drewes
Jonathan_Drewes Posts: 1 Member
in Feature Suggestions and Ideas
I don't even remember signing up for MyFitnessPal. I do not think I used it more than a few weeks. And yet after 10+ months of not logging in (which you know) I get a credit card charge after a year for another 12 month plan and you are now pretending that your auto-subscribing me to an annual plan is normal or okay? Be Better. Don't suck. At least give an email notice before resubscribing someone for another year.
2
Up
2 votes

Active · Last Updated

Replies

  • maureen0809
    maureen0809 Posts: 8 Member
    Let your credit card company know you did not receive any pre-notification of the renewal and they may remove the charges. You could also Google for a phone number and call directly to MyFitnessPal and they might remove the charge?

Categories