Garmin:MFP sync update?

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edamamewebber
edamamewebber Posts: 23 Member
edited November 2023 in MyFitnessPal Tech Support Questions
Hi guys,
Has there been any update on the Garmin:MFP sync? I'm getting crazy steps, which aren't being reflected (some days close to 22,000 steps). It'd be super helpful for this feature to return.
Thanks
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  • Jean
    Jean Posts: 733 MFP Staff
    Answer ✓
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    Apologies for any problems you are having with your Garmin integration. Please reach out to our dedicated support team for further assistance via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

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  • Lietchi
    Lietchi Posts: 6,129 Member
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    I haven't noticed any issues with my Garmin sync. If you're having trouble, perhaps better to contact the helpdesk, since I don't think it's a general problem?

    Known bugs here:
    https://support.myfitnesspal.com/hc/en-us/categories/360002215711-Troubleshooting
    Link top right on the page to submit a request to the helpdesk.
  • edamamewebber
    edamamewebber Posts: 23 Member
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    Thanks! Any thoughts on how to get them to sync?
  • Lietchi
    Lietchi Posts: 6,129 Member
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    Refreshing the Connect app and then refreshing the MFP app is usually all it takes for my sync to work.
    If that doesn't help, I'd contact the helpdesk.
  • JDavidPugh
    JDavidPugh Posts: 25 Member
    edited October 2022
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    There is also a button on your Cals In/Out pane that will sync them....
    dzspdbyjccs7.png

  • edamamewebber
    edamamewebber Posts: 23 Member
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    I've tried both of these... According to the FAQ the sync feature between the Garmin App and MFP are a known bug. I wish I could figure out how to put in a manual entry to update my steps.
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