Issue with adding Grams from database
SailorDoom88
Posts: 14 Member
I have recently (since ~1/5/23) been running into an issue with adding grams measurements from the database. For example (using MFP on Firefox browser) I will look up a food in the database and it will display an "grams" option from the measurement drop down (under "How Much?"). I usually check whether there is a grams option available before adding a food to a meal in my my diary. When I add the food from the database search feature into my meal, the grams option is no longer available (I typically add the food, then adjust the quantity once it's in my diary). If, on the other hand, I try to adjust the quantity in grams from the database search, I am able to see the nutrition information in grams (by entering the correct measurement in grams under "How Much?" and then clicking "Nutrition Info"), but then when I click "Add to Food Diary", I just get a spinning wheel and nothing happens. I have tried logging in and out several times and I have also tried this using the mobile app with the same results. Is anyone having a similar issue or do you have a fix? I am just converting my grams measurements to ounces for now and I could always enter these foods in "my foods", but that does not seem like a long-term solution.
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Best Answer
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Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com0
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