Why is the data from my MFP app not the same as the data in my MFP website account?

jvarlet

I am trying to sync MFP with my Trainer's app (Trainerize) without any success. I have set my diary to public and have updated my Health app with the right settings too.

I have been entering data into my MFP food diary in the app for a week now but when I log on to the MFP website, my data is not in there and my daily calorie goal is different. I assume this has something to do with why I can't sync with my Trainerize app. I used MFP many years ago but with the same email address so I don't think its because there are 2 accounts.

Does anyone have any idea why this is happening or what I could do to troubleshoot?
Thanks!

durden

It's possible that your mobile app is out of sync with our servers, which is represented by what is shown on our website. I would recommend reaching out to our support team for further assistance before doing anything else on your own.

To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com