Premium subscription doesn't work

Slfgate

I signed up for the premium free trial in December and I cannot get it to work. I never received any emails regarding the new status or anything. Now they've charged my account and they still can't get it to work.
I don't see where I can get any help from customer service either. HELP!! I love the app but I don't like all this trouble trying to get an answer...

Carriehelene

Did you try uninstalling the app, then reloading it?