MFP no longer syncing workouts from Apple fitness app?

Mrs_johnson87
Mrs_johnson87 Posts: 2 Member
in MyFitnessPal Tech Support Questions
My diary is no longer pulling workouts from my fitness app and I don’t know why. Nothing has changed on my phone

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  • Mrs_johnson87
    Mrs_johnson87 Posts: 2 Member
    durden wrote: »
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

    Thank you - will do.

  • chris_in_cal
    chris_in_cal Posts: 2,518 Member
    Mrs_johnson87 wrote: »
    My diary is no longer pulling workouts from my fitness app

    It's a persistent (decade long) problem.

    It's never gone away completely, but sometimes it work.

    Usually the workout is pulled and the data is somewhere (steps, exercise diary, etc.) but whether it displays on my timeline "chris-in_cal did a :30 minute swim" is very hit or miss.

    I'd put in a ticket for my issue, except there is a moldy ancient note that "there are sync issues and we're working on it."

    Without any dates, details, or updates. If they can't be bothered to provide update info, I might as well assume it's just spittin into the wind.

    Right MFP Staff person @durden ?
  • durden
    durden Posts: 3,529 MFP Staff
    chris_in_cal wrote: »
    Mrs_johnson87 wrote: »
    My diary is no longer pulling workouts from my fitness app

    It's a persistent (decade long) problem.

    It's never gone away completely, but sometimes it work.

    Usually the workout is pulled and the data is somewhere (steps, exercise diary, etc.) but whether it displays on my timeline "chris-in_cal did a :30 minute swim" is very hit or miss.

    I'd put in a ticket for my issue, except there is a moldy ancient note that "there are sync issues and we're working on it."

    Without any dates, details, or updates. If they can't be bothered to provide update info, I might as well assume it's just spittin into the wind.

    Right MFP Staff person @durden ?

    You're describing a completely different set of behaviors from the OP that are likely unrelated. In either case, I think it's a good idea for you to contact support as well so our team can look into this.

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