Doubling up on Meals

benjstables
benjstables Posts: 2 Member
in MyFitnessPal Tech Support Questions
MFP is doubling up my meals when I use them.

I’ve tried re naming the meals, deleting and re doing them, and re installing the app.

As always MFP give the generic/scripted response of re installing the app.

Has anyone had and luck solving this known issue?

Using iOS if that helps at all.

Best Answer

  • durden
    durden Posts: 3,529 MFP Staff
    Answer ✓
    As always MFP give the generic/scripted response of re installing the app.

    Troubleshooting requires setting a baseline to narrow down the source of a problem. When someone has an issue, we don't know when the last time they reinstalled or updated their software. Asking someone to uninstall is an easy fist step to take that more often than not does in fact resolve low level issues- it would be irresponsible for our representatives not to suggest you do that.

    It sounds like you have already gotten in contact with our Customer Happiness team, and I would highly encourage you to work through the issue with them and try out what they suggest. No one on our forums is going to be able to provide better support than that.

    Best of luck with your issue.

Answers

  • jredis
    jredis Posts: 1 Member
    Same issue here. And in the “meal” itself it only shows one list of ingredients but when I click to add that meal to my day, it doubles it. For no reason. iPhone user here. What gives?
  • benjstables
    benjstables Posts: 2 Member
    edited September 2023
    durden wrote: »
    As always MFP give the generic/scripted response of re installing the app.

    Troubleshooting requires setting a baseline to narrow down the source of a problem. When someone has an issue, we don't know when the last time they reinstalled or updated their software. Asking someone to uninstall is an easy fist step to take that more often than not does in fact resolve low level issues- it would be irresponsible for our representatives not to suggest you do that.

    It sounds like you have already gotten in contact with our Customer Happiness team, and I would highly encourage you to work through the issue with them and try out what they suggest. No one on our forums is going to be able to provide better support than that.

    Best of luck with your issue.

    Thanks for your scripted response.

Categories