attn: SUPPORT

3kats2010
3kats2010 Posts: 1 Member
edited November 2023 in Chit-Chat
Cannot undo auto renew. Need help NOW. I contacted support and cannot get a human to respond. I am going to the bank today to cancel my card. This is UNACCEPTABLE.
UPDATE: I did get a response from a human. there is a bug and they are working to fix it.

Replies

  • itchmyTwitch
    itchmyTwitch Posts: 4,019 Member
    If you are using an iPhone you should be able to manage your subscriptions by going into your settings
  • rileysowner
    rileysowner Posts: 8,353 Member
    edited November 2023
    If you can't turn it off, you can call your credit card company and tell them to deny the payment rather than canceling your card. I have never used premium, so I have not idea how to cancel it. Posting this in Chit Chat probably is not the most appropriate forum to get actual action.

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