Missing waist measurement data.

garrettseawright

I’ve been using MyFitnessPal since 2012, and just discovered when I went to enter my weekly weight and waist measurements that all of my waist measurement entries were missing. I logged in online, and thankfully they are still there and I was able to have them email me all of my entries for the past 11 years. However, they are no longer on the app on either of my devices. Any ideas on how to restore the data?

durden

Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

renefliss74

hips , waist , bp systolic , bp dyastolic is all gone...but in my apple laptop i still have everything....

amandabampton

I’ve noticed that my past weight records keep getting changed - just random days and by huge amounts, I weighed 28,45 & 32 stone in the past 90 days! Anyone else seen this? I’m using latest version of the app

arrae

All of my progress data since 2015 is gone. And my log is totally messed up. I've tried emailing many times with no resolution. This is so frustrating.

jenniferbwilson

I am missing data before November 2017 on the web version of MFP and everything before December 2021 on the app. I have installed and reinstalled the app multiple times. Tech support won't even respond. It would be helpful if they would tell us that there are known issues rather than just saying that the problems from November 30 have been fixed. I am furious. If this isn't fixed, I will probably switch to LoseIt after 11 years with MFP.

jenniferbwilson

I saw where you said that they sent you 11 years of entries. How did you get to a person at tech support? I am only receiving automated responses.

sisilito

I have the same problem. Just logged in from browser not from the app and everything is still there.

Hagbeard

Same problem, data in the browser but not showing in the app.

Wynterbourne

I just went to log measurements for the first time since August and discovered all my measurement info is gone. Over a decade's worth. Not happy. Only "backup data" I have is the two handwritten notes I found from May and August when I was actually doing the measuring. *sigh*