Pay for premium but seeing ads??

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misiubear75
misiubear75 Posts: 4 Member
edited March 10 in MyFitnessPal Tech Support Questions
Hi

I pay for premium, have for over a year.
Why then am I suddenly seeing ads suggesting I should switch to premium??

Answers

  • durden
    durden Posts: 3,185 MFP Staff
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    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • rbakedq
    rbakedq Posts: 142 Member
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    Having the same issue. Along with a number of other annoying changes that have been made.
  • kshimpi
    kshimpi Posts: 1 Member
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    Also having this issue on an Android device; it seems it is related to a recent update as I have used the app for years with subscription and never had this issue before. Now, it will show me an ad for the subscription service when I first open the app or when I switch to it after being out of the app for a while.
  • GSD496
    GSD496 Posts: 9 Member
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    Yep! Seeing the same on v24.10.1
    Lots of goofy things happening on the app recently 😕
  • nozomiww
    nozomiww Posts: 5 Member
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    Having the same problem but luckily it will go away if I close and re open the app.

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