Can someone help me resolve the issue of not being able to enter my food?

jpaseo123
jpaseo123 Posts: 1 Member
in Getting Started
Please help. when i go to enter my food, I am unable to do so. "Page not found" appears.

Answers

  • cmriverside
    cmriverside Posts: 34,458 Member
    edited May 3
    We can't help much here in the user forums.

    I've been on this site since 2005. They do "repairs" and upgrades live. There are at times glitches like the one you describe and I've found that it will be resolved within minutes, hours, or sometimes over-night. It's not super frequent but it happens.

    Try logging out and back in. If you're on an app try a web browser and vice versa.

    You can also go to "Help" from any page and submit a Support ticket.

    Write down your food! :flowerforyou:
  • lynn_glenmont
    lynn_glenmont Posts: 10,098 Member
    Also, if you told us what you're clicking on just before you get the error message (possibly you're not starting from the right place) and whether you're using the website or an app, and if an app, whether it's for the iOS platform or Android, it's more likely that the users who see this here could be helpful.
  • springlering62
    springlering62 Posts: 8,691 Member
    edited May 4
    Sometimes it’s as simple as a bad internet connection.

    My entire gym is a non-connection area. All I get is “SOS” connection, if that.

    That’s probably thanks to the “if I can’t un-see that, neither can you” chick who was sending photos from a dressing room in a large gym, making fun of other, overweight gym members. May she “grow up” to suffer like the rest of us. If karma has anything to do with it. 👍🏻.

    And buy,, lemme tell you, if you want to start a fight, pull out your phone at our gym pool and inadvertently aim it at the aquafit ladies. They’ll come out swinging!
  • harrisonpage
    harrisonpage Posts: 5 Member
    Company knows about it but doesn't care. Dozens of user reports in the last week including https://community.myfitnesspal.com/en/discussion/10914468/food-search-not-working
  • MargaretYakoda
    MargaretYakoda Posts: 2,997 Member
    harrisonpage wrote: »
    Company knows about it but doesn't care. Dozens of user reports in the last week including https://community.myfitnesspal.com/en/discussion/10914468/food-search-not-working
    Considering that a representative of the company responded in that thread you linked, I would not assume that the company doesn’t care about the issue.

  • harrisonpage
    harrisonpage Posts: 5 Member
    MargaretYakoda wrote: »
    harrisonpage wrote: »
    Company knows about it but doesn't care. Dozens of user reports in the last week including https://community.myfitnesspal.com/en/discussion/10914468/food-search-not-working
    Considering that a representative of the company responded in that thread you linked, I would not assume that the company doesn’t care about the issue.

    Why hasn't the bug been fixed, then?
  • MargaretYakoda
    MargaretYakoda Posts: 2,997 Member
    harrisonpage wrote: »
    MargaretYakoda wrote: »
    harrisonpage wrote: »
    Company knows about it but doesn't care. Dozens of user reports in the last week including https://community.myfitnesspal.com/en/discussion/10914468/food-search-not-working
    Considering that a representative of the company responded in that thread you linked, I would not assume that the company doesn’t care about the issue.

    Why hasn't the bug been fixed, then?

    Sorry, Harrison. I don’t work for MFP.
    You’ll have to ask a My Fitness Pal employee about that.

    Have you tried reaching out to support yourself?
  • harrisonpage
    harrisonpage Posts: 5 Member
    Weeks later and the bug is still open. I can't believe I paid for this product!

    5e8kndbfok5c.png
  • MargaretYakoda
    MargaretYakoda Posts: 2,997 Member
    Have you reached out to My Fitness Pal support about this issue?

    https://support.myfitnesspal.com/hc/en-us/categories/360002215711-Troubleshooting
  • springlering62
    springlering62 Posts: 8,691 Member
    I hate to state the usual, but try deleting the app and reinstalling. Irritating as hades, but works for me when I have problems.

    Oddly, I don’t have a single friend reporting this particular problem. Ours is glitchy friends feed.
  • cmriverside
    cmriverside Posts: 34,458 Member
    springlering62 wrote: »
    I hate to state the usual, but try deleting the app and reinstalling. Irritating as hades, but works for me when I have problems.

    Oddly, I don’t have a single friend reporting this particular problem. Ours is glitchy friends feed.

    It happened to me for a couple days last week, and I don't use a mobile app, only a browser on W10.

    There was a big Windows OS update last week...and of course that throws things off in non-proprietary other software - so there's that...

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