Firefox - Can't Add Food Items

WAWeech

Like other users, I have suddenly lost the ability to add food items using the Firefox browser. I get the error message: "Sorry, but the page you requested was not found. Please check the URL and try again." I do not have this problem with other browsers, but I prefer Firefox. One thing I have noticed: the problem started a few days ago when I stopped getting a prompt asking if I would allow cookies. Has anyone found a workaround? I hope this gets fixed soon.

durden

cmriverside wrote: »

This is still a problem. I can't log food from the database using the "Add Food" page on firefox. Still. A month and some days.

Is anyone working on this? Is @Alex still on the forums?

@cmriverside We do have a bug ticket open for this and our developers are looking into it. As you can imagine, their attention is split between solving a myriad of different bugs, improvements, and developing new features. Some issues need to take higher priority than others.

Without getting into overly complex specifics, what I can tell you is that this particular issue can be sidestepped by turning off Firefox Enhanced Tracking Protection, as it is causing interference with our web architecture. Ideally we will have a fix in place at some point that resolves this, but in the meantime using a different browser or turning that feature off should resolve the issue.

durden

Hello! Please reach out to our dedicated support team for assistance by visiting https://myfitnesspal.zendesk.com/hc/en-us or emailing directly to support@myfitnesspal.com

cmriverside

This is exactly my problem.

It's been going on since the 16th I think.

I opened a Support ticket, but nothing has been fixed.

Now there has been another firefox update since.

I find I can log food still on Edge. That's the "workaround" right now.

VERY annoying.

cmriverside

So...oddly enough - yesterday afternoon it was working again. Got the cookies prompt at log-in and I was able to pull foods from the database again.

But this morning it's back to broken.

rmbel48

Same here. I am using Chrome as my workaround.

mbinaz2019

I'm glad to know it's not just me. I use Firefox, and I prefer to use the web version rather than the app. It's been really frustrating, since it works on Firefox sometimes, and not at other times. I guess I'll have to switch browsers until this gets fixed.

klkl10

Seems like it's broken again. Getting a red tab error bottom of my screen on Windows 10/Firefox.

cmriverside

Yeah, it's intermittently working and not working for me.

Computers make my life easier... /sarcasm

zyxst

Chrome user. Can't add foods as of this morning. Keeping getting "There is an error processing your request. Try again later."

*hops in tech problem boat with everyone else*

cmriverside

Okay, so, for instance....this morning - right now - I can add food from the database.

Praying it sticks this time, but not counting my chickens.

cmriverside

cmriverside wrote: »

Okay, so, for instance....this morning - right now - I can add food from the database.

Praying it sticks this time, but not counting my chickens.

....later that same day, broken again.

I mean...same day, same browser, presumably nothing on my end changed. Why, mfp? It's now been one month of not being able to log food from the database.

*edit, Oh, and something new.
When I got the "Page Not Found" prompt? It was in German. I've never chosen German, ever.

cmriverside

This is still a problem. I can't log food from the database using the "Add Food" page on firefox. Still. A month and some days.

Is anyone working on this? Is @Alex still on the forums?

cmriverside

durden wrote: »

cmriverside wrote: »

This is still a problem. I can't log food from the database using the "Add Food" page on firefox. Still. A month and some days.

Is anyone working on this? Is @Alex still on the forums?

@cmriverside We do have a bug ticket open for this and our developers are looking into it. As you can imagine, their attention is split between solving a myriad of different bugs, improvements, and developing new features. Some issues need to take higher priority than others.

Without getting into overly complex specifics, what I can tell you is that this particular issue can be sidestepped by turning off Firefox Enhanced Tracking Protection, as it is causing interference with our web architecture. Ideally we will have a fix in place at some point that resolves this, but in the meantime using a different browser or turning that feature off should resolve the issue.

Thanks, @durden. It's really weird because on some days it works and some days it doesn't. I've been getting around it but people who are new are gonna have problems - I have enough stuff loaded into my personal lists that I can work around it but it's time consuming. Thanks for answering, though. I'm glad to know it's been sort of figured out.

simondaw1

I'm getting this issue - and have been for a while - using Edge. Just tried with Chrome, and that's working for me, at the moment. It's basically meant that I'm limited to adding food that's not in my "recent" list using my phone.
I appreciate the "lots of bugs...busy..." point, but this is fairly significant, really...

ElliInJapan

I have the same issue using firefox. It's a major problem, please look into it.

lkpducky

I'm getting this issue today using Brave. Just started happening today.