How give up subscription

DanaSCornelia
DanaSCornelia Posts: 1 Member
in MyFitnessPal Tech Support Questions
How give up subscription? I write emails and get answers that require a tone of info. I want to give up in this app and choose another program. Has anybody else encountered this: i am not able to access the app, only the website. Thanks

Best Answer

  • durden
    durden Posts: 3,592 MFP Staff
    Answer ✓
    You may cancel your recurring subscription at any time before the next renewal date. Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date.

    You are canceling the next billing charge — Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

    *Please note that you must process a request for cancellation of your renewal using the same platform on which you originally paid. *

    iOS
    Subscriptions purchased via our iOS app are managed in your iTunes account controls. Please see this article from Apple to learn how to manage or cancel a recurring subscription: https://support.apple.com/en-us/HT202039​

    Android
    Subscriptions purchased via our Android app are managed in your Google Play Store account controls. Please see this article from Google to learn how to manage or cancel a recurring subscription: https://support.google.com/googleplay/answer/2476088?hl=en

    Web
    Subscriptions purchased on the myfitnesspal.com website are managed on the website.
    Log in to http://www.myfitnesspal.com and click "My Home" then "Premium"
    On the Premium detail page, click "Subscription Settings" in the upper right corner.
    Set the "Auto-Renewal" menu from "On" to "Off" to opt out of Premium at the end of your current billing cycle.

    For additional help, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

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