There is STILL an issue with Fitbit sync to MFP!!!

Why haven't you fixed this yet???? Why am I waking up in this morning with already +/-1000 calories being expended??? How many times do we have to write about this?

Replies

  • claireychn074
    claireychn074 Posts: 1,656 Member
    I sympathise but a) you’re ranting to MFP users here - we can’t solve your problems and b) neither can MFP. It’s a Fitbit issue.

    Go and rant to FitBit!!
  • AnnPT77
    AnnPT77 Posts: 34,622 Member
    Please go complain to Fitbit, the source of the problem (even they admit it).

    Even if it were an MFP problem, all you're doing here is ranting at your fellow MFP users who have no more power over the software than you have yourself. "Why haven't you fixed this yet????": I haven't because I can't. Jeez. The MFP staff doesn't read every one of the hundreds or thousands of daily posts in the MFP Community. It would be absurd to expect that, IMO.

    If you have a complaint, please report it in some functional way, such as through the Help function, by emailing the MFP support email address, or by contacting the paid MFP customer support staff. (I wouldn't suggest ranting at the customer support staff either, because it's clear they've been following up with Fitbit, which is about all they can do; and they're nice hardworking people who don't deserve anger over something like a bug they didn't personally create and can't personally fix either.)

    There's an MFP page where MFP provides a link to Fitbit's updates on the problem:

    https://support.myfitnesspal.com/hc/en-us/articles/360032625231-Known-Issues-Integration-Partners

    . . . it points to the Fitbit status message here:

    https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7

    I'll leave it to you to find the Help function, support email address, and ways to contact the MFP customer support staff, since that's not difficult to do if someone wants to use potentially more effective channels to communicate.