Steps not syncing from Fitbit

kardowling
kardowling Posts: 222 Member
in MyFitnessPal Tech Support Questions
Hello,
Today my steps are not syncing from my Fitbit . I disconnected and reconnected all looks good. Is this a known issue?

Answers

  • Riotpaula
    Riotpaula Posts: 8 Member
    Mine are the same :(
  • durden
    durden Posts: 3,699 MFP Staff
    We're not currently experiencing a global Fitbit outage; please reach out to our support team for technical assistance.

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • chris_in_cal
    chris_in_cal Posts: 2,648 Member
    durden wrote: »
    To reach our support team for assistance
    Dang @durden they have you running around.

    I'll email with some of my MFP issues instead of seeking suggestions and perspective from here in the community.
  • durden
    durden Posts: 3,699 MFP Staff
    edited January 14
    @chris_in_cal Just want to be super clear; seeking suggestions and perspective is very welcome. If 100 people are having the same problem and sound the alarm, that's usually indicative of a bigger problem and is legitimately helpful to us.

    The caveat here being that the vast majority of the time, we are dealing with a single-user-issue or a bug that requires personal troubleshooting that I can't provide on a forum- so if you don't write in to support there's nothing we can do to help you.

    So please, by all means continue letting us know when you're having an issue here, but if I direct you to support it's not because I don't care or don't want to help- it's actually the opposite.
  • patriciafoley1
    patriciafoley1 Posts: 195 Member
    Everything was fine yesterday. no exercise calories showing up today. Disconnected and reconnected and it still isn't working.
  • sombra55
    sombra55 Posts: 1 Member
    I have tried resetting, revoking, deleting and reinstalling, turning my phone off and on again, disconnecting and reconnecting and I still can’t get my fitness pal to read my Fitbit steps. Help?!
  • MeaganMacCornack
    MeaganMacCornack Posts: 2 Member
    edited January 31
    Same!!!! I'm glad it's not just me. Hopefully they fix it soon. I've even tried going through the Google health connect on my phone and even with that, it's hit or miss!
  • MeaganMacCornack
    MeaganMacCornack Posts: 2 Member
    I've been having this problem for the last month. It's hit or miss, even going through Google health connect.
  • cricketalways
    cricketalways Posts: 4 Member
    Same here. I have force stopped both apps, deleted both apps, redownloaded both apps, deleted all other health apps ( ex. Health Connect, Google Fit), then repaired fitbit and MFP. When MFP finally recognizes fitbit, it shows yesterday step count. This is quite frustrating especially since I pay for premium account.

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