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To connect your FitBit account please allow MyFitnessPal to access all FitBit data points.

jewels101204
jewels101204 Posts: 1 Member
in Getting Started
To connect your FitBit account please allow MyFitnessPal to access all FitBit data points.

This is the message I keep getting when i try to connect from the myfitnessapp website and my fitbit watch. i click all the check boxes and that message comes up. i cant find any answers and I'm really getting frustrated. can someone please help.
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Answers

  • durden
    durden Posts: 3,757 MFP Staff
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • 07youngl
    07youngl Posts: 1 Member
    Hi there, I am also having the exact same problem!

    MFP and Fitbit have been connected for a while but I have noticed that my steps weren't accurately being pulled from fitbit to MFP. I decided to disconnect with hopes this might help matters but now I cannot connect? I 'select all' when it comes to allowing data points but it still prompts the warning message 'select all data point'?

    Has there been a resolution to OP's post?
  • Jeanniexong
    Jeanniexong Posts: 1 Member
    If I'm connecting MFP and Fitbit on my phone browser, it wont work, I'll get that message too (even though all the boxes are checked because I selected "all"). I have to get on my laptop/desktop web browser and it works. It's annoying but thats what I've been doing these past 2 months (disconnecting and reconnecting because MFP isn't getting data from Fitbit)

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