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Fitbit Measurements Duplicated under Check In?

butterflyfaerie
butterflyfaerie Posts: 101 Member
in MyFitnessPal Tech Support Questions
Hello, come back to the site after a few months away, went to check when the last time anything was synced up for me, and I have duplicate entries for Fitbit steps, Body Fat and Tracked Sleep minutes. I don't think I'm explaining this well enough but it's the list found under https://www.myfitnesspal.com/measurements/check-in

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Has anyone else had something like this happen, and is there a way to fix it?

Answers

  • Jean
    Jean Posts: 938 MFP Staff
    Apologies for any problems you are having. Please reach out to our dedicated support team for further assistance via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • rlechovalley
    rlechovalley Posts: 3 Member
    My steps from yesterday are being duplicated again
    Had this issue a week ago and got no response from the help team
  • durden
    durden Posts: 3,759 MFP Staff
    rlechovalley wrote: »
    My steps from yesterday are being duplicated again
    Had this issue a week ago and got no response from the help team

    Found your case; please be on the lookout for a reply sometime today.
  • butterflyfaerie
    butterflyfaerie Posts: 101 Member
    Jean wrote: »
    Apologies for any problems you are having. Please reach out to our dedicated support team for further assistance via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

    I did this and got no response after 12 days, so just deleted the duplicates and crossing my fingers it doesn't happen again.

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