Paid for premium not recognized by my fitness pal

Ri1921

I paid for premium. MyFitnessPal signs me out and is requiring a dining and payment for premium. Second time this has happened. I deleted and reloaded same think is happening. What’s going on with this app

durden

Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

bcingvalson

I have the same problem. Your app keeps wanting me to upgrade & I am upgraded! I tried to set up a new plan & it wanted me to purchase another premium addition. Your problem, not mine! Please fix it.

limhacault

Same problem. I am upgraded. Sent email still no answer. Now I just want to cancel and it won't let me.

Frustrated 😠

bdkd293

Same problem. I have had to delete the app three times. When I try to add foods to my diary, I get a popup telling me that food is not found. For example, after getting no results for "grilled chicken" I finally typed in the word "chicken" and I kid you not, there were no items that met that description. Also, the barcodes on packages will show as "item not found" when I scan. I tried to do an online chat the first time it happened, but couldn't get past the a response telling me this was an iPhone issue, so I had to work it out with Apple. Seriously? I don't think so. Very frustrating to be paying for this app & it not working consistently. I do pay for premium, although I somethings get "told" in the app that what I am trying to do is only available with Premium or Premium+ subscriptions.