Why is it that support never answers when you're double billed?

shwetasethi5452

I see this issue span across myfitnesspal support across different years and now it's happened again this year to me and they completely ghost you. I even gave them 2 whole weeks...why dont they have a real person that you can talk to.

durden

Hi! Sorry you weren't responded to promptly. Our team is currently looking at your case; please keep an eye on your inbox.

Jean

Sorry to hear you're experiencing issues with being charged for two Premium subscriptions.

If you have already emailed our Support Team (support@myfitnesspal.com), can you please share your case number, so we can take another look at your ticket?