CANNOT LOG IN ACCESS PREMIUM OR DO ANYTHING

ChrisAlanWinter
ChrisAlanWinter Posts: 2 Member
in MyFitnessPal Tech Support Questions

I need help with my account NOW!


You premium+ update forced me to log out. When I logged back in, I was on a different account of mine from many many years ago (I am 100% sure it was the same, correct email address so don't even ask) that did not have premium. Yet, all my weight, logging history, and recipes were there. So this somehow merged these accounts. 


When I access the account on my computer, it is correct, although I will not even dare try to log out and log back in because I'm certain your service will break again. 


I want access to my correct, premium account on my iOS device back IMMEDIATELY. 


Stop breaking to app just for your next greedy money grab.

Answers

  • durden
    durden Posts: 3,898 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

  • ChrisAlanWinter
    ChrisAlanWinter Posts: 2 Member

    I have done that and received no responses, no help.

  • durden
    durden Posts: 3,898 MFP Staff

    We have your requests; you wrote in 3 hours ago and we have a little over 1,000 other support requests in the queue awaiting response. As a Premium member you can expect a response within 24 hours. If you don't receive a response by then, please let me know.

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