Subscription Cancellation

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katexkeller
katexkeller Posts: 1 Member
in MyFitnessPal Tech Support Questions

I cancelled my subscription via the Apple Store prior to the renewal date and the Apple Store is still trying to charge my card for this subscription. How can I remove the pending charge?

Best Answer

  • durden
    durden Posts: 4,253 MFP Staff
    Answer ✓

    Since you purchased the subscription via the App store, you would need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end. Apple controls all of their services. They have a very strict security data policy and will not provide us any information on your account.

    Please use this link below to submit a request.
    https://reportaproblem.apple.com

    We are sorry we cannot process this on our end but we are hopeful Apple will respect your request.

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