Food & Exercise Notes are NO longer visible or editable AFTER latest software update.

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pckuhn
pckuhn Posts: 3 Member
edited July 3 in MyFitnessPal Tech Support Questions

Food & Exercise Notes are NO longer visible AFTER latest software update, can only see in Full Report mode. They CANNOT be edited - you lose your Notes if you try and edit as the system overwrites and does NOT allow addition to your saved NOTES. You have introduced a MAJOR flaw in this new update even though you have rolled back some changes which helps us users.

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  • ryoko2
    ryoko2 Posts: 1 Member

    All of my exercise notes from even the past few years have just totally disappeared and I'm very angry!!

  • HealthyDebDeb
    HealthyDebDeb Posts: 4 Member

    I just realized the same thing, my exercise & food notes are gone. Having gone through the Sparkpeople dismantling after being a lifetime member, I migrated to MFP and have been here for about 4 years. I found the notes section very helpful. But if they are just going to be disappeared, then MFP just lost important functionality to the customer. I guess it's back to my old reliable excel spreadsheet to keep my notes and while I'm at it, I'll track my other information that used to go into MFP. It is a little less convenient, but it is more reliable. I can find calories, macros, and exercise info elsewhere. The lack of interest in customer satisfaction is pretty sad. imho.

  • durden
    durden Posts: 4,263 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com

  • b3achy
    b3achy Posts: 1,973 Member

    Yea, it seems like everyone is having this issue of not being able to use the exercise notes. (My food notes are fine.) I'm so tired of updates screwing up more and more things here. It's disappointing how this app is just getting worse with each update and there is no movement to fix things.

  • pckuhn
    pckuhn Posts: 3 Member

    We - the users would like an answer on when this MAJOR bug will be FIXED?

    I hope this gets to the Support team because NOTHING is getting fixed following the debacle of the last attempted update.

  • pckuhn
    pckuhn Posts: 3 Member

    I have now sent a request for Support to your recommended support email address support@myfitnesspal.com and hopefully we will get some action…

  • DesertDuck68
    DesertDuck68 Posts: 5 Member

    Glad I checked here. Same issue with my account re: all Exercise Notes are gone from the Website interface, but they will show if you click on Printable View at the bottom of the page, check the box for Exercise Notes, refresh, and then they display. Entering a new note on the Website doesn't save and display in the Exercise Notes box, but it does display on the phone App (Android for me). Notes entered on the App directly remain in view, but don't show up on the Website, unless you do the Printable Version method above, which isn't really useful for normal, day to day.

    Trouble ticket in with IT and IMO, they were really good about acknowledging the issue and said they are working on it.

    Meantime, started messing around with other on-line trackers but honestly I've been underwhelmed. Maybe a bit of the "comfortable old shoe" as I've gotten so used to MFP. Anyway, hope if we just chill and be patient, MFP Tech Staff can resolve this weird bug.

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