Cannot Log In Via App

rrobin0609

On April 30th, I sent a support email about an issue I was having with the MyFitnessPal Android app. I was logged out of the app unexpectedly and when I tried logging back in, it would be stuck on the blue loading screen with the circle spinning. It would never log in after hours.

It's now over two months later and I am still having the issue. There have been numerous app updates in that two months and patch notes have not addressed the issue.

I'm concerned this has been brushed off after my original issue was sent. When I offered to try and capture logging, it was dismissed. I would like an actual timeline of how this issue is being addressed by developers. Have they been able to recreate it, or is my account some sort of anomaly? Is there anything I can do to enable logging so I can send capture logs for the development team? If they have been able to recreate it, when should I expect a fix, or should I just abandon MyFitnessPal since the convenience of being able to use the app no longer exists?

I understand that my previous ticket was closed out because the issue had been made note of, but that is an extremely frustrating way to treat your customers because even if I still had the support ticket number, there is no way for me to look at it and see its actively being investigated, because it was closed immediately after I sent information such as my android version and app version. When I have had other support issues, and even when I worked in tech support myself, we never closed an incident until the end user confirmed the issue was no longer occurring. And as I have previously stated, this issue has been occurring for over two months at this point.

Attached is a video of the issue occurring. If I do not force close the app, it will spin like that for hours.

1000043783.gif

Please let me know the status of this issue as soon as possible. I am losing my patience with MyFitnessPal as a company.

durden

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