Fitness Tracker

asknight50
asknight50 Posts: 3 Member
in MyFitnessPal Tech Support Questions

Why can't I connect my fitness tracker to myfitnesspal? I go into the tab to connect tracker, touch fitbit, hit connect, get a menu to pick what I want, get a tiny screen I can hardly read, hit fitbit, goes back to menu to pick what I want and the same screens keep coming up over and over. I just purchased a fitbit charge 6 from a fitbit blaze where I never had a problem. I reset my charge 6, turned my phone off, logged out of my fitness pal and logged back in. Nothing seems to work.

Answers

  • durden
    durden Posts: 4,400 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

  • Jenn1eB
    Jenn1eB Posts: 1 Member

    Following. I’m having the same problem with connecting my Surge 2 to MyFitnessPal… says FitBit is connected, but nothing actually updates on MyFitnessPal - I’ve never connected before so not sure if I should expect to see my steps appearing in MyFitnessPal anyway… should I?

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