Free Trial

lmadden13
lmadden13 Posts: 2 Member
in MyFitnessPal Tech Support Questions

Received email stating I had a free trial of Premium however when I tried to select it I was asked to make full payment for a year

Answers

  • durden
    durden Posts: 4,331 MFP Staff

    Have you used a free trial before? Each user/account only gets access to one free trial of premium ever, regardless of what any marketing emails say.

  • lmadden13
    lmadden13 Posts: 2 Member

    Hi no I’ve never used the free trial this is the second time in the last couple of months that I’ve received an email offer but been unable to redeem. I don’t understand why they don’t just apply it to your account automatically instead. They is no contact email so it doesn’t make me feel like they want to offer help

  • durden
    durden Posts: 4,331 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal .com

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