App Issues

ragringo2
ragringo2 Posts: 4 Member
edited September 14 in Introduce Yourself

About a week ago my app started listing every day of the week is either yesterday, today, or tomorrow.

And this morning, it made me login again, and all of my history from the last few years has been completely erased on the app and online.

Anybody have this issue or know what to do about it?

Their support was completely useless about the days of the week thing a week ago.

Replies

  • springlering62
    springlering62 Posts: 10,345 Member

    stupid suggestion, but sometimes folks here have multiple IDs from multiple weight loss attempts.

    You did log in under the current ID, right?

    I only mention it because that was exactly what happened to another user recently. Instead of logging in with a password, they didn’t with a google or Facebook account, which took them to a similar, but different ID than the one they intended.

    Just a thought.

  • ragringo2
    ragringo2 Posts: 4 Member
    edited September 14

    Most excellent point, not stupid at all!!

    At the login I have Apple and two different username/password logins available.

    I always use my email and password, so not the issue.

    Out of curiosity, I did the Apple ID login and there was no difference.

  • springlering62
    springlering62 Posts: 10,345 Member

    oh well. 🤷🏻‍♀️


    worth a try.

  • kimmaz132
    kimmaz132 Posts: 1 Member

    It’s happening to me as well. Even my exercises are missing. I turned the app on and off, shut my phone off. I’m not happy because like most we’re paying premium

  • ragringo2
    ragringo2 Posts: 4 Member

    Update:

    I completely removed the app and restarted my phone and downloaded the app again, and all my stuff was there.

    Unfortunately, everything is still labeled as today, yesterday, or tomorrow instead of the days of the week it falls on.

  • USMA73
    USMA73 Posts: 1 Member

    same issue here. Red to get this fixed. There are other apps out there.