Premium membership

raimondodibella1

Buongiorno,

I have been a Premium user for many years and my Premium subscription was renewed on October 15 and charged to my credit card. However, MyFitnessPal's Premium features have been disabled. I received a valid invoice for my purchase. In addition, if I access the customer portal, I see that my subscription is active and working, but in the app or on the MyFitnessPal website I have no subscriptions! This is the second time I'm having this problem! I sent a request for assistance to technical support but, at the moment, I have not yet had a solution. Did it happen to others? How to proceed?

durden

Our support team will be able to help you out with this no problem- thanks for creating a support ticket and keep an eye out on your email inbox for a reply.