Fitbit issue

Laura741
Laura741 Posts: 31 Member
in Health and Weight Loss
So, I woke up this morning and my Fitbit says I have already walked 13,000 steps. Obviously this is not accurate. It is now throwing off everything and MFP and Fitbit related. Has anyone else ever had this issue?

Replies

  • Bluizflame
    Bluizflame Posts: 151 Member
    I've had it do that with floors climed before. But never steps. I'd ask customer service. But it might be something that will correct itself.
  • robotsandempire
    robotsandempire Posts: 1
    Are you sure you are in the right time zone and time settings for both MFP and Fitbit?
  • Laura741
    Laura741 Posts: 31 Member
    I've been using it since August with no issues until today.
  • WalkingAlong
    WalkingAlong Posts: 4,926 Member
    I don't know why, I've used one for years and never seen that. But I think you can go overwrite that time frame with an activity like 'sleeping' and it'll remove the steps and calories, I think.

    I agree with checking it's clock, too. And asking Fitbit support.
  • Laura741
    Laura741 Posts: 31 Member
    Got the response below from FitBit, amazing!!

    ...............................
    We are glad to help you with your accuracy issue in your Zip.

    Upon reviewing your account information, we have noticed abnormal behavior in your Zip. So, we'd like to get you back on track with a complimentary replacement.
  • Swiftdogs
    Swiftdogs Posts: 328 Member
    Their customer service is truly first rate!
  • Laura741
    Laura741 Posts: 31 Member
    And they're shipping it overnight free. Love it!

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