When companies admit their mistakes: Awesome!

scot30316

Shutterfly sent my wife an email congratulating her on her new baby. There was no new baby. Two days later she got another email from Shutterfly apologizing for the error.
Please accept our most sincere apologies. We mistakenly sent an email that was intended only for new parents who recently made baby-related purchases at Shutterfly. We’re truly sorry if you received this email in error. We realize this is a very sensitive issue and we did not mean to upset you in any way.

Slaintegrl

Recently I was involved in a minor traffic accident. No big deal, thought everything was fine. Gave the police all my info, nobody got a citation. Called my insurance company to report. Got a call a few days later and wham - thought my world had collapsed. I had no insurance coverage and was told it had been cancelled almost a year ago! Whoa! Was I upset. Wrote a letter to the CEO of the company, told them I had been a customer for over 20 years, how did this happen!!!! Well, a few days later I got a call from my agent. The company had decided to reinstate the policy and cover the accident. Woo Hoo! Then I got a letter explaining that an invoice had been returned by the post office as undeliverable and they hadn't tried to follow up in any way, even though I was a long-time customer. So they admitted that there was a mistake and corrected it. I now have that policy set up on auto-pay with electronic notifications. So never again!!!!!