So, I Ordered This Product From Beachbody
I ordered it 11 days ago. In that 11 days I have been given an order number, received 3 surveys, and received a partial refund.
What I haven't received is an invoice showing what I ordered or any further information regarding when it might ship or arrive at my home. So I've paid for something (which I dont really have a record of what I paid for) that I have no idea if or when I will ever get. It's 2014 and I figured with technology and all that, someone might be able to give me some information or help me out.
But nope, it looks like its not happening. When I contact them all I am told is that someone else will follow up with me and all I ever receive is another survey. Thanks Beachbody!
I already know what my before and after pics are going to look like...
↑↑↑BEFORE ORDERING
↑↑↑AFTER WAITING AND PRODUCT NEVER COMES
What I haven't received is an invoice showing what I ordered or any further information regarding when it might ship or arrive at my home. So I've paid for something (which I dont really have a record of what I paid for) that I have no idea if or when I will ever get. It's 2014 and I figured with technology and all that, someone might be able to give me some information or help me out.
But nope, it looks like its not happening. When I contact them all I am told is that someone else will follow up with me and all I ever receive is another survey. Thanks Beachbody!I already know what my before and after pics are going to look like...
↑↑↑BEFORE ORDERING
↑↑↑AFTER WAITING AND PRODUCT NEVER COMES
0
Replies
-
Just don't give up, soon you'll be making enough to afford a BMW!0
-
Just don't give up, soon you'll be making enough to afford a BMW!
0 -
With the number of *air quotes* coaches *air quotes* on ths site, I'm surprised none of them are trying to sell you even more product that you won't get any confirmation of purchasing or know when it will be shipped!0
-
Yep...you create your own sense of being...0
-
this is why you always, ALWAYS, order your beachbody product directly from a beachbody "coach" that you can "trust"0
-
this is why you always, ALWAYS, order your beachbody product directly from a beachbody "coach" that you can "trust"
On survey #3 I told them this is why I order through Amazon Prime.0 -
this is why you always, ALWAYS, order your beachbody product directly from a beachbody "coach" that you can "trust"
On survey #3 I told them this is why I order through Amazon Prime.
Maybe they are pissed at me because I wont buy Shakeology?
ETA: That was supposed to be an ETA, not a quote. Sorry for the double post.0 -
I doubt they're deliberately holding your program because you didn't buy Shakeology. I have a friend that bought Focus T25 from the infomercial and while they put the full court press onto him he didn't have to buy Shakeology and has his program currently collecting dust on a shelf.
What did you buy? Was it one of their newer releases? They had some inventory fulfillment problems on a couple of their programs.0 -
i bought insanity from them without the shakes i didnt have a problem and you should have a receipt or proof of payment via the way you aid.. on your bank or visa statement or paypal transaction?0
-
I am sure everyone here has been dying to know if I have received my order yet right? Okay, well here is an update on the progress. (All PII has been modified, everything else has not). Its a bit of a TL/DR but if you have some popcorn and a tasty beverage I promise reading through it will be a breeze. Like I said, I just wanted to share an update with everyone thats interested in my experience. Which is like everyone on MFP I am sure. Thank you all for your support! :drinker:
[10:09:29 AM] Thank you for contacting Beachbody, my name is CSR. If at any time you feel you're not receiving excellent service or feel unsatisfied with what I am doing, please let me know immediately and I will do all within my power to accomplish your request. How may I help you?
[10:10:35 AM] CSR: Hi KseRz,
[10:10:37 AM] KseRz: Hi, I placed an order with you 12 days ago. Order # 8675309 No one can tell me when its going to ship or when it will arrive at my home.
[10:11:06 AM] KseRz: I contacted you 2 days ago and another representative said he would have some "team" look into the shipping and get back to me within 48 hours.
[10:11:10 AM] KseRz: havent heard anything
[10:11:26 AM] KseRz: i have no record of all that i purchased ANYTHING from you other than a charge on my credit card
[10:11:37 AM] CSR: I'm sorry to hear that you have not received the tracking information for your order.
[10:11:39 AM] KseRz: Where are the products that I purchased?
[10:12:04 AM] CSR: I can certainly assist you with order status, would you mind providing the following information so I may locate your account?
-Billing Name (first and last)
-Billing Address
-City, State, & Zip code.
[10:12:31 AM] KseRz: KseRz
1428 Elm Street
Springwood, OH OU812
[10:13:06 AM] CSR: Thank you for providing me with the required information. Please give me 2-3 minutes while I look into your records.
[10:16:35 AM] CSR: Thank you for your patience.
[10:16:52 AM] CSR: I have located your account and I do understand that you have not received the tracking information.
[10:17:20 AM] KseRz: I have received nothing except for several feedback surveys
[10:18:19 AM] CSR: I see that there was an order placed for Body Beast DVD Package, Body Beast Lucky 7 DVD Body Beast DLX DVD Tempo Chest/Tri/Back/Bi/Abs and EZ Curl Bar w/ Weight Set on 07/25/2014 and the order confirmation number is 8675309.
[10:19:00 AM] CSR: I will escalate this issue to our admin team and they will get back to you with in 24 hours of time since the tracking information was not updated in our records.
[10:19:00 AM] KseRz: Yes, for 12 days now thats all I have known, but dont have proof of.
[10:19:46 AM] KseRz: Excellent, escalated to another team. I still havent heard from the last team.
[10:20:43 AM] CSR: Kevin, I apologize for the inconvenience caused to you. Surely, our team will get back to with in 24 hours of time with the tracking information.
[10:22:18 AM] KseRz: And if/when they do not? I will surely have to initiate another query to BeachBody asking where the stuff I purchased is. Each and every time I contact BB I am given and answer of "I dont know". Its 2014. How does anyone not know whats going on with an order after 12 days?
[10:23:30 AM] KseRz: You have to understand, this is my 4th call/contact with BeachBody in order to receive a product that you offer. Is it really this hard to buy stuff for everyone? Or am I a special snowflake?
[10:25:13 AM] CSR: Kevin, I sincerely apologize for the inconvenience caused to you. Rest assure you will receive the tracking information with in 24 hours of time.
[10:26:33 AM] KseRz: Okay. One more thing before I go. Can someone upgrade the shipping on this so I can receive it ASAP once if finally does ship? I expected to have the product already.
[10:28:34 AM] CSR: Kevinm I do understand your concern. Please be informed that we will ship the order via rush shipping if the order was not shipped.
[10:29:13 AM] KseRz: Okay. Looking forward to it. Thank you.
[10:29:41 AM] CSR: You are welcome. Is there anything else I may help you with today, Kevin ?
[10:29:59 AM] KseRz: No, that is all thanks again.
[10:30:22 AM] CSR: Are you satisfied with the customer service you have received today ?
[10:30:43 AM] KseRz: I still think that remains to be seen.
[10:31:28 AM] CSR: Kevin, surely you will receive follow up email with in 24 hours of time.
[10:31:56 AM] KseRz: Now when you say follow up emails, you dont mean another survey do you? Because thats cheating.
[10:33:53 AM] CSR: Kevin, rest assured you will receive the tracking information in the follow up email and you will receive it with in 24 hours of time.
[10:34:25 AM] KseRz: okay, i just wanted to make sure. I have been checking my email and spam folders as well and havent seen anything.
[10:35:19 AM] CSR: Please be informed that you will receive the email with in 24 hours of time.
[10:35:35 AM] KseRz: okay, thank you again.
[10:35:59 AM] CSR: Thank you for chatting. Please feel free to contact us back for any further concerns at:
http://www.beachbody.com/jump.jsp?itemID=0&itemType=HOME_PAGE
[10:36:46 AM] 'KseRz' disconnected ('Concluded by Agent').0 -
I've ordered one item from them in the past. It arrived in less than a week with standard shipping, and this was from from the USA to Canada.
Sometimes you're lucky and sometimes you're not. *shrugs*
(I don't know what shakeology is and I'm happy to stay that way)0 -
Was that online? Looks like you were talking to a robot. Can't you call them and talk to a living person? You should contact your bank that you used for the credit card, and have them charge it back to BB. I know here in Canada you have 30 days to do just that.0
-
Annnnnnnnd 24 Hrs later......Nuthin.
It's totally Obamas fault0 -
You were way nicer than I would have been...0
-
How many Beachbody worms are sending you emails saying that they won't do you like this if you order through them?0
-
This content has been removed.
-
Hi, I am a beachbody coach. While I am sorry that you have been left with these unfortunate circumstances, I would love to talk to you regarding some of our other great products! Just pm me for details.
Adding: This is satire, I am not attempting to distribute any products of beachbody or their affiliates.0 -
It's never fun not knowing if/when your package will arrive. I'm going through that right now: over $100 spent and nothing to show for it. Tracking say's it's in my country but no further information. I'll admit it was a sketchy deal to begin with but I was hoping it would be ok.
I've ordered several products from BeachBody and have never had an issue (no I'm not a coach), but I would have expected more from them.0 -
Hi, I am a beachbody coach. While I am sorry that you have been left with these unfortunate circumstances, I would love to talk to you regarding some of our other great products! Just pm me for details.
I hope you're joking. If not, you should hang your head in shame.0 -
Hi, I am a beachbody coach. While I am sorry that you have been left with these unfortunate circumstances, I would love to talk to you regarding some of our other great products! Just pm me for details.
Adding: This is satire, I am not attempting to distribute any products of beachbody or their affiliates.
:laugh: :laugh: :laugh: :laugh:0 -
Dude. two words. Attorney General. And watch Beachbody bend to your every will. LA fitness learned that the hard way from me. Don't mess with a pissed off consumer.0
-
I have Body Beast and there is nothing earth-shattering about it. You can download the worksheets for free from Beachbody and just follow those. You'll miss out on some hilarious motivational quotes from Sagi, along with a few sexist remarks and the thrill of watching him have another cast member re-rack his weights. The only thing the videos do is show the moves, which are pretty standard lifts, and give you a timer to rest between sets, but you can do that with a smartphone.0
-
Kevin, you most assuredly will hear from our team within 24 hours.
Kevin, please be aware that our team will contact you within 24 hours.
Kevin, are you satisfied with your customer service experience? Please expect a follow-up survey within 24 hours of this communication.0 -
I doubt they're deliberately holding your program because you didn't buy Shakeology. I have a friend that bought Focus T25 from the infomercial and while they put the full court press onto him he didn't have to buy Shakeology and has his program currently collecting dust on a shelf.
What did you buy? Was it one of their newer releases? They had some inventory fulfillment problems on a couple of their programs.
Why would anyone buy T25... You can get the videos on youtube for free and the workout schedule from google.0 -
Call them.
Threaten to report them to the better business bureau and the consumer fraud division of your home state.
They are not allowed to charge you for product you never receive.
Make them understand that you are not a pushover.
In the event you are in OH: http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers0 -
This content has been removed.
-
It's never fun not knowing if/when your package will arrive. I'm going through that right now: over $100 spent and nothing to show for it. Tracking say's it's in my country but no further information. I'll admit it was a sketchy deal to begin with but I was hoping it would be ok.
LMAO @ Sketchy Deal. Hmmm. You see, the way Beachbody is marketed. I dont think any reasonable person would say that a transaction with them was sketchy. Well, at least until I come along. Oh by the way, its been over 2 days since the last chat I posted. And no contact with anyone from Beachbody.I've ordered several products from BeachBody and have never had an issue (no I'm not a coach), but I would have expected more from them.
Thats exactly it. For an organization that claims so many things (transforming peoples lives (they do never say whether its for the better or not =\), the best in exercise & fitness products, & the greatest customer service with 100% satisfaction guaranteed) we do, and should expect more. I have ordered things in the past not only directly from them, but from Amazon as well. I never have had an experience like this, which is beyond ridiculous, but did want to share. Its possible that the company is so well off its decided to move itself into the Comcast & AT&T realm of customer service. You know....the worst in the country. I cant wait to call them later today to see what they have to say for themselves. I will post an update to let you all know what happens.0 -
Looks like you were talking to a robot. Can't you call them and talk to a living person? You should contact your bank that you used for the credit card, and have them charge it back to BB. I know here in Canada you have 30 days to do just that.Was that online?
Yes it was online. I have contacted them via online before. I have also made other "live chat" customer service inquiries with other businesses and havent had that method of contact be a reason I wasnt able to order, pay for, or receive a product/service.
You see the problem is businesses these days think they are providing good customer service when their employees are reading (or in this case typing) from a script. I can see where you believe this person is a robot because they definitely are acting like one. Unfortunately the person taking my call actually did a fantastic job (not the follow through) during the live chat. Thats what they are trained to do by the corporate overlords. If you look there was also a typo or two. Unless programmers have built typos into the online chat customer service bots now?Looks like you were talking to a robot. Can't you call them and talk to a living person?0 -
This content has been removed.
-
You were way nicer than I would have been...
:laugh: I am just getting warmed up :bigsmile:How many Beachbody worms are sending you emails saying that they won't do you like this if you order through them?
LOL Actually ZERO. Its kinda ironic. Everyone wants to be a helpful coach when you are a potential source of revenue, but once the sale is already gone *crickets*Only one option left to you.
Become a distributor. The pain stops once you give in.
NOTE: I am joking. This is not a solicitation. I consider beachbody coaches to be scum.
Oh believe me. Those thoughts have gone through my head. Not about actually becoming one, but I was thinking. If I was....I would have had the product by now. I also thought to myself. "Are they deliberately screwing with me since I said 'No' to the Shakeology?" :ohwell:Remind me about this thread next time CreepySunglasses says anyone who talks bad about Beachbody is a moron.
:drinker:
Its one of the reasons I created the thread. It's not intended to bash them, as I was genuinely hoping that I would have been contacted by them by now. When I call them later on I hope they ship it out TODAY! Since this is a health & fitness site I did want to share this experience due to all of the other controversial things said about BB in the past.
Since this thread is open to the entire world it was actually an excellent opportunity for ANYONE.....
yes....ANYONE who represents, is affiliated with or just genuinely wants to see BB succeed to respond to this thread or even PM me with details to resolve my problem immediately. Was I expecting that to happen? NO WAY! But I did create an opportunity.
I hoped that I have provided my experience in a non biased (trying to use facts) but at the same time laughable way because lets be honest....at this point I feel like the whole thing is a giant joke being played on my by Aston Kutcher.0
Categories
- All Categories
- 1.4M Health, Wellness and Goals
- 393.6K Introduce Yourself
- 43.8K Getting Started
- 260.3K Health and Weight Loss
- 176K Food and Nutrition
- 47.5K Recipes
- 232.6K Fitness and Exercise
- 431 Sleep, Mindfulness and Overall Wellness
- 6.5K Goal: Maintaining Weight
- 8.6K Goal: Gaining Weight and Body Building
- 153K Motivation and Support
- 8K Challenges
- 1.3K Debate Club
- 96.4K Chit-Chat
- 2.5K Fun and Games
- 3.8K MyFitnessPal Information
- 24 News and Announcements
- 1.1K Feature Suggestions and Ideas
- 2.6K MyFitnessPal Tech Support Questions