Banging my head on the wall

Grimmerick

My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!

mvkrayola

Are they things that someone else might help you with?

quietlywinning

Call again and ask to speak with a supervisor. Let them know you have called so many times and never get the return call, so you need to speak with a supervisor NOW.

Grimmerick

I wish, but they are very specific questions about whether an HL7 interface will work with my DR 3500 directview digital radiography equipment. Ugh I wish I could ask someone else, I swear they are directing me to the call center in India

McKayMachina

I am going through the same thing right now. Incompetent, apathetic jerks.

piezoeyjune

My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!

Tell them you are going to file a complaint with the Better Business Bureau.

Then tell them you are going to your FaceBook/Twitter/Yahoo/Yelp/( and any other website that you can post reviews about something) and are going to write the most scathing review you can muster.

I guarantee you will get answers then.

I speak from experience.

Good luck

jm7581

Hello...this is Peggy!

p0pr0cksnc0ke

I prefer to bang my head on the wall only during cardio activities with the husband.

Sublimely_Self_Righteousreused

Do what I did when that happened one time. Get the fax number to their customer service department. Then, make a fax on your end, but tape it together (carefully) so that you have a perfect loop of the paper. Send the fax to them, and start laughing as it just keeps sending the same letter over and over because of the loop. They will get tired of it and respond within one hour when they are tired of the endless message.

ket_the_jet

I swear they are directing me to the call center in India

When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
-wtk

Grimmerick

Do what I did when that happened one time. Get the fax number to their customer service department. Then, make a fax on your end, but tape it together (carefully) so that you have a perfect loop of the paper. Send the fax to them, and start laughing as it just keeps sending the same letter over and over because of the loop. They will get tired of it and respond within one hour when they are tired of the endless message.

haha truly evil.........me likey

Grimmerick

I swear they are directing me to the call center in India

When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
-wtk

does sh!tty french count? the way I'll sound I'll probably end up at a vietnamese call center haha

LauraMacNCheese

Hello...this is Peggy!

:laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh:

livnlite

My head is about to explode!! I have been calling for two weeks straight now to get 2 questions (very easy ones too) answered by this company. They take my name, and case number and tell me hold while they call the tech assigned to my case, well 2 weeks and he is never at his desk when they call, then they say we'll have him call you asap with those answers and I hear nothing. It's been 2 weeks and I am no closer than when I sent the first D@mn email. Any ideas on what I can do to put a fire under their butts? 6 emails and 4 phonecalls later.............................HELP!!

Call the company and ask for a higher authority .. and explain your concerns. (If it's a bigger company, then you could probably google company and find out who is THE guy and even an email address). If they don't know there is a problem with their tech department, there is no way for them to fix it. Ask about their Tech Department enquiry policy, and how long THEY consider is a reasonable response time .. or if there is a legitimate reason why you have had no response.

Emails are great for documenting issues such as this .. There can be no argument about the length of wait or the response (or lack thereof) you get.

Chances are you will get an relatively immediate response.

livnlite

I swear they are directing me to the call center in India

When calling an 800 number, I always speak French so I get transferred to a call center in Canada. Just a recommendation.
-wtk

You can always ask if there is a Canadian call center .. They are obligated to transfer you call (at least as far as I know).

I find it particularly annoying when I call a government office here in Canada (whether it be provincial or federal) and can not understand the person on the other end of the line .. so much so .. when I get flustered, I politely apologize for not being able to understand, hand up .. and call back again. The 2nd time, is usually the 'charm'. I've done that a few times in the past. Now that I know you can ask for someone who speaks better English .. I will try THAT next time.

livnlite

Hello...this is Peggy!

Now THAT is Fuuuunnnnyyyyy! LMAO!