Just got a polar FT4 yesterday and it is not working

eschifrin
eschifrin Posts: 10 Member
in Fitness and Exercise
Just got a polar FT4 yesterday and it is not working. When I turn it on, it just reads 00, and never kicks in. How am I supposed to put it on? I wet the strap per directions, put the applicator up, and I have it pushed up under my breasts. Where is the strap supposed to lay on my body? Maybe that has something to do with it? I just took it out of the box so I hope it is not the battery. Thank you for any gelp you can provide!

Replies

  • jc1961AA
    jc1961AA Posts: 283 Member
    I am having the same problem with my FT7, just over a week old, worked 3 times perfectly and this morning it just would not find my heart beat. I have just finished talking with Polar UK customer services, and the guy advise me to replace the battery, and this does not fix the problem to get a refund or a new one.
    I did wet the strap, made it tighter around my chest etc.
    JC
  • selina884
    selina884 Posts: 826 Member
    Ladies and gents,

    If you want it to work effectively then spend a few extra $$ and buy the conductive gel.
    You will never lose signal again.

    I have the FT7.
  • selina884
    selina884 Posts: 826 Member
    I am having the same problem with my FT7, just over a week old, worked 3 times perfectly and this morning it just would not find my heart beat. I have just finished talking with Polar UK customer services, and the guy advise me to replace the battery, and this does not fix the problem to get a refund or a new one.
    I did wet the strap, made it tighter around my chest etc.
    JC

    make sure you come back and thank me. (joke)

    Good luck, and dont waste time with customer services. try the gel :)
  • jc1961AA
    jc1961AA Posts: 283 Member
    I am having the same problem with my FT7, just over a week old, worked 3 times perfectly and this morning it just would not find my heart beat. I have just finished talking with Polar UK customer services, and the guy advise me to replace the battery, and this does not fix the problem to get a refund or a new one.
    I did wet the strap, made it tighter around my chest etc.
    JC

    make sure you come back and thank me. (joke)
    Thanks, will give it a try once I replace the battery as suggested by Polar CS
    JC

    Good luck, and dont waste time with customer services. try the gel :)
  • lklkl5
    lklkl5 Posts: 113 Member
    I had the same issue with my ft4. When I checked the battery it wasn't tight. Fixed it and moved on. I now use mine without even wetting it. However, I live on the gulf coast and it is ALWAYS humid here and skin is always moist.
  • selina884
    selina884 Posts: 826 Member
    I am having the same problem with my FT7, just over a week old, worked 3 times perfectly and this morning it just would not find my heart beat. I have just finished talking with Polar UK customer services, and the guy advise me to replace the battery, and this does not fix the problem to get a refund or a new one.
    I did wet the strap, made it tighter around my chest etc.
    JC

    make sure you come back and thank me. (joke)
    Thanks, will give it a try once I replace the battery as suggested by Polar CS
    JC

    Good luck, and dont waste time with customer services. try the gel :)

    Ive had mine for 3 months now, with the same battery.

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