We are pleased to announce that as of March 4, 2025, an updated Rich Text Editor has been introduced in the MyFitnessPal Community. To learn more about the changes, please click here. We look forward to sharing this new feature with you!

New FitBit One won't pair with laptop

sunshinelady512
sunshinelady512 Posts: 29 Member
edited January 22 in Fitness and Exercise
My husband just bought me the FitBit One for my birthday because I've been wanting one for ages. I was so excited to get it, but not I'm ready to return it because the stupid thing won't pair with my laptop. One of the main reasons I got the FitBit instead of a less expensive device was for the syncing with my laptop - if I can't do that, than what's the point! I have followed all of the directions, I even tried uninstalling and reinstalling the software, but it doesn't work. The FitBit, itself, seems to work, my laptop recognizes the dongle, but it simply will not pair! When I open FitBit connect I select "set up a new FitBit device" and then "existing user" (because I already have an account) but then it does nothing! I tried contacting FitBit Help, but they didn't give me any additional information that I didn't already get from their website and the users manual.

Did anyone else have this problem? How did you solve it?

I really want to use this FitBit! Please help!

Replies

  • LG61820
    LG61820 Posts: 372 Member
    Have you charged the battery? I had a problem with mine in that I had an earlier version and it took me several tries to get the site to recognize my newer version. I just kept at it, but think that battery charging is an important component. Good luck.
  • alessandrecm
    alessandrecm Posts: 1
    Did you got any success in this case? I just bought One and I'm having the same problem here...
This discussion has been closed.

Categories