If you are considering FitBit...

BSchoberg
BSchoberg Posts: 712 Member
edited December 2024 in Motivation and Support
Ok, I just need to give a shout out to the customer service at FitBit. I had lost mine and contacted them to see if it was at all possible to locate it. Thought it was a long shot - and it was; they cannot track the unit. BUT, they shipped out a new one at no charge. I am really impressed! Now, I love my little FitBit even more!!!

So, if you're on the fence about a FitBit, go for it. I check mine all day (except, apparently, when it's about to fall off my waistband) and can't wait to get my new one and get back to counting steps!

Replies

  • Smuterella
    Smuterella Posts: 1,623 Member
    Same thing happened to me, I have never before encountered such great customer service.
  • grapegirl1
    grapegirl1 Posts: 22
    Yeah I really liked mine too. But it went all wonky and was flashing sometimes and not responding other times. They have offered me a replacement. I just don't want to pay duty again. So if they cover that too I'll be impressed. Climb those stairs!
  • onceabyrne
    onceabyrne Posts: 64 Member
    Good to know! I'm actually considering buying one (today is payday!) and came to the boards to see what others thought of it. Thanks!
  • BSchoberg
    BSchoberg Posts: 712 Member
    Yeah I really liked mine too. But it went all wonky and was flashing sometimes and not responding other times. They have offered me a replacement. I just don't want to pay duty again. So if they cover that too I'll be impressed. Climb those stairs!

    I don't know how long ago you contacted them, but try again... they can only say no and they might say YES!
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